Christine Cancel
Fort Smith,AR
Summary
Obtain a position as a team-player in a people-oriented organization where I can maximize my customer service experience in a challenging environment to achieve corporate goals.
Overview
10
10
years of professional experience
Work History
Server
Piatto
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Uncork'd
08.2019 - 08.2023
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Provided exceptional service to high volume of daily customers
- Cleared table and bussed dishes to allow for quick setups
- Stocked server areas with supplies, before, during and after shifts
- Resolved customer concerns with friendly and knowledgeable service
- Increased sales of high margin menu items through effective upselling
Shift Leader
Walgreens
05.2016 - 07.2019
- Delegated tasks to employees and monitored activities and task completion.
- Resolved customer complaints and reported issues to senior management
- Completed opening and closing duties to facilitate business operations
- Upheld company standards and compliance requirements for operations and cleanliness
- Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current
- Created and improved daily operational plans, including production schedules and operating task flows
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposits
- Assisted general manager with operative game plan and company initiatives implementation
Operations Manager
Old Navy
07.2014 - 04.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Medical Billing
Martinsburg College
Martinsburg, WV12.2024
High School Diploma -
Hartford High School
Hartford, AR05.2008
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Staff development
- Workforce management
- Sales techniques
- Task delegation
- Forecasting skills
- Sales strategies
Timeline
Server
Piatto
08.2023 - Current
Server
Uncork'd
08.2019 - 08.2023
Shift Leader
Walgreens
05.2016 - 07.2019
Operations Manager
Old Navy
07.2014 - 04.2016
Medical Billing
Martinsburg College
High School Diploma -
Hartford High School
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