Christine Carbon
Poughkeepsie,NY
Summary
Certified professional with experience providing direct case management services to a diverse population. Proven ability to build and maintain productive relationships with clients, stakeholders, and service providers. Highly organized and detail-oriented worker, with a drive to exceed expectations. Skilled in analyzing client needs, developing effective service plans, and providing compassionate person-centered care. Offers excellent problem-solving, conflict resolution and communication abilities, aiming to leverage abilities to successfully fill the Labor Relations Specialist role.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Career Counselor /Case Manager
Dutchess Boces
2023.01 - Current
- Implemented case management plans, provided assessments, and offered counseling and support.
- Provided advocacy services on behalf of clients when necessary.
- Educated clients on available community resources and how to access them effectively.
- Connected with business and recruiters to build relationships and increase opportunities fo students.
- Used adaptive communication style and practiced empathy to build trust and rapport with clients.
- Adhered to legal requirements regarding confidentiality of information related to clients' cases.
Adult Basic Education Instructor
Dutchess Boces
2022.12 - Current
- Fostered inclusive learning environments that value diversity.
- Created curriculum and planned course content and methods of instruction.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
- Utilized technology to enhance classroom instruction and engage students.
- Maintained accurate records of student attendance and performance data.
- Participated in community outreach activities to promote Adult Basic Education Program.
Youth Aide
Dutchess Boces
2022.11 - Current
- Assessed risk factors associated with certain activities before allowing participation.
- Liaised with community organizations to promote recreational activities.
- Adhered to established policies and procedures related to security, safety, health regulations, emergency protocols and confidentiality standards.
- Developed relationships with parents and guardians by providing updates on their child's progress.
- Created inviting atmosphere by displaying enthusiasm for all activities provided.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
Senior Food Service Worker
Arlington Central School District
2019.09 - 2022.07
- Prepared and served various food and drink items to students specifications in fast-paced environments.
- Managed cash register transactions quickly and accurately during peak hours.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Developed and maintained positive relationships with students and parents to enhance service.
- Maintained composure and work quality while under stress.
- Assisted in training new food service workers on proper food handling, preparation, and presentation techniques.
Bartender
Charlie Browns
2015.10 - 2019.08
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
- Efficiently managed multiple tasks simultaneously while maintaining professional demeanor.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server
Applebee's
2007.01 - 2010.01
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Attended company and restaurant trainings and meetings to improve serving skills.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Headteacher
Cinnamon Tree Children's Center
2006.01 - 2007.01
- Provided safe, secure learning environment by adhering to health and safety standards.
- Engaged children in age-appropriate activities to help enhance and improve skills.
- Performed administrative duties such as attendance tracking and organizing parent meetings.
- Utilized effective communication techniques with parents in order to build strong relationships.
- Assessed each child's developmental progress through observations and records keeping.
- Identified children showing signs of emotional, developmental or health-related problems, communicating concerns to parents.
- Attended staff in-services, workshops and conferences to improve skills and learn how to handle various situations.
Education
Master of Professional Studies - Social Justice Educational Studies
The State University of New York
New Paltz, NY2023
Bachelor of Arts - Psychology
The State University of New York
New Paltz, NY2021
Some College (No Degree) - Organizational Management
Mercy College
Dobbs Ferry, NYAssociate of Science - General Studies
Dutchess Community College
Poughkeepsie, NY2010
Skills
- Service-Orientation
- Time Management
- Multitasking and Organization
- Conflict Resolution
- Social Justice
- Clients Rights
- Case Planning and Management
- Confidential Records Management
- Contract Negotiation
- Partnership Development
- Cultural Sensitivity
- Proficient in Microsoft
Certification
- Assessment And Advisement Instructor, Adult Education Certificate
- Certification of completion in a course for Trauma-Focused Cognitive Behavioral Therapy (2022)
References
References available upon request
Timeline
Career Counselor /Case Manager
Dutchess Boces
2023.01 - Current
Adult Basic Education Instructor
Dutchess Boces
2022.12 - Current
Youth Aide
Dutchess Boces
2022.11 - Current
Senior Food Service Worker
Arlington Central School District
2019.09 - 2022.07
Bartender
Charlie Browns
2015.10 - 2019.08
Server
Applebee's
2007.01 - 2010.01
Headteacher
Cinnamon Tree Children's Center
2006.01 - 2007.01
Master of Professional Studies - Social Justice Educational Studies
The State University of New York
Bachelor of Arts - Psychology
The State University of New York
Some College (No Degree) - Organizational Management
Mercy College
Associate of Science - General Studies
Dutchess Community College
- Assessment And Advisement Instructor, Adult Education Certificate
- Certification of completion in a course for Trauma-Focused Cognitive Behavioral Therapy (2022)
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