Christine Freda
Longmeadow,MA
Overview
23
23
years of professional experience
Work History
Executive Casino Host
MGM Resorts
Springfield, Massachusetts
09.2023 - Current
- Manage and build a portfolio of VIP customers
- Develop relationships with VIP customers through enhanced service and proactive correspondences
- Business to Customer Sales experience
- Meet predetermined productivity
- Provide an enhanced proactive one stop service to encourage loyalty
- Provide direct customer care and oversee daily account management
- Understanding customers' unique preferences and habits to create an exclusive experience
- Work closely with various departments to ensure exceptional service for VIP clients.
- Resolve any issues or concerns
- Organize and execute exclusive events and experiences for VIP clients.
- Collaborate with marketing and sales teams to develop targeted campaigns for VIP clients.
- Ensure compliance with company and gaming commission policies.
Assistant Manager Special Events
MGM Resort International
Springfield, Massachusetts
07.2018 - Current
- Manage weekly large scale events with over 2,500 attendees
- Eemc and execute weekly promotions to over 2,500 participants
- Manage life cycle of large scale events: conception, execution and end of event reporting
- Wrote department SOPs
- Gather and analyze guest data to map out marketing strategy which includes email and social media marketing
- Create promotion calendar to attract guests to generate revenue.
- Identify areas of improvement across the business and create solutions
- Comparative marketing analysis reporting
- Mobilizes appropriate resources to ensure all business needs are met, which includes directing AV, Facilities, IT, Security, EVS, and others as needed
- Hire, train, and schedule staff
- Collected, tracked and reviewed data to evaluate business and market trends.
- Worked with internal teams to understand business needs and changing strategies.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
Small Business Owner
Paint Social Art, LLC
Longmeadow, MA
11.2013 - 03.2020
- Startup company and grew revenue from zero to $250,000 in 3 years
- Expanded the business to 3 states and captured over 20,000 new and returning customers
- Grew company to 30 staff located in different states and mentored 2 staff members to be promoted to the company's licensee position
- Grew from 1 event to over 25 weekly first-class B2B and B2C events
- Launched Facebook marketing initiative, generating 18,000 followers and leads that contributed to over 60% of company sales
- Worked closely with team members to compile reports, deliver project requirements, develop creative solutions and meet deadlines
- Negotiated 50% increase in sales profit & 80% decrease in processing fees with Groupon
Realtor
William Raveis
East Longmeadow, Massachusetts
03.2017 - 01.2022
- Maintaining strict confidentiality of clients while excelling in client development, building relationships and trust
- Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments
- Maintained CRM database of prospective clients
- Adhere to all local, state and federal regulations
- Negotiate contracts, maintain documents, adhere to deadlines through the transaction
- Identify and market additional business opportunities with key clients
President and Founder of Resident Association
Baystate Medical Center
Springfield, MA
01.2008 - 01.2011
- Founded Baystate Resident Spouse Association
- Developed and implemented programs focused on attracting and supporting residents, fellows and their families during their training period at Baystate.
- Collaborated with Academic Affairs, Diversity & Inclusion and Department heads for recruitment and events.
- Planned, scheduled and executed events and activities for BRSA
President House Staff Spouse Association
Cleveland Clinic
Cleveland, OH
01.2002 - 01.2005
- Assisted over 900 residents, fellows and their families to relocate to Cleveland
- Executed and managed annual budget, monthly meetings, events, marketing and sales
- Compiled event sales reports and organization's expenses and submitted to Cleveland Clinic
- Collaborated with Alumni Affairs with contacting and welcoming incoming Residents and Fellows
Education
Bachelor of Science - School of Family Studies
University of Connecticut
Project Management
University Of California, Irvine
Irvine, CA10.2020
Hospitality Management And Tourism Certificate
Florida Atlantic University
Boca Raton, FL05.2020
Skills
- Business development and customer acquisition
- Project and event management
- B2B, B2C, including Social Media Marketing
- Comparison Shop analysis and reporting
- Attention to detail, organization, problem solving
- Contractor and vendor management
- Supply chain management and price optimization
- Query Tools
- Clear and Concise Communication
- Statistical Analysis
- Data Analysis
- Analytical Problem Solving
- Operating Procedures and Policies
- Budgeting and Expenditures
- Verbal and Written Communication
- Market Trend Analysis
- Relationship Building with High Valued Customers
- Problem-Solving
- Customer Trend Analysis
- Decision Making
- Profitability Assessments
- Performance Evaluations
- Detail-Oriented
- Time Management
- Data Confidentiality
Affiliations
- CRM Management
- Microsoft Outlook; Word, Excel, Power Point
- SQL
- Coupa
Timeline
Executive Casino Host
MGM Resorts
09.2023 - Current
Assistant Manager Special Events
MGM Resort International
07.2018 - Current
Realtor
William Raveis
03.2017 - 01.2022
Small Business Owner
Paint Social Art, LLC
11.2013 - 03.2020
President and Founder of Resident Association
Baystate Medical Center
01.2008 - 01.2011
President House Staff Spouse Association
Cleveland Clinic
01.2002 - 01.2005
Bachelor of Science - School of Family Studies
University of Connecticut
Project Management
University Of California, Irvine
Hospitality Management And Tourism Certificate
Florida Atlantic University
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