Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Carlson

Riverside,IL

Summary

Highly organized and personable customer service professional with 15+year history of enthusiasm, dedication, and exceptional work ethic. Vast knowledge in the service industry, along with great communication and interpersonal skills, attention to details, and friendly nature to contribute to positive guest experiences while increasing revenue.

Overview

19
19
years of professional experience

Work History

Server

Patti's Sunrise Cafe
08.2024 - Current


  • Working with restaurant team members and management to create a great customer experience to help establish repeat business and build more customer rapport to increase revenue.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Guest Service and Catering Concierge Call Center

Portillo's Restaurant Group
10.2024 - 01.2025
  • Hired to place catering orders while implementing friendly guest experiences to create a positive outlook on what Portillo's represents, which is Family, Greatness, Energy, and Fun.
  • Responded to incoming calls and emails to input catering orders at the Restaurant Support Center.
  • Followed Portillo's guidelines and company policies when assisting guests.
  • Helped guests create quotes, place orders, and set-up tax exempt orders.
  • Implemented incoming guest inquiries using a CSM platform and loyalty software.
  • Made outbound calls to prior customers to create new catering orders for the season.

Server

Madison Park Kitchen
08.2013 - 08.2024
  • Hand selected by leadership to assist in opening new establishment location and build new loyal customers.
  • Demonstrated extraordinary interpersonal skills by working with leadership to attain business goals and multitask with front and back-of-house teams to ensure the best service.
  • Proactively resolved customer and colleague conflicts to ensure the highest online reviews, offer marketing and event suggestions when requested, and make every attempt to approach challenges like the business owner.

Lead Server

Egg Harbor Cafe
06.2007 - 07.2013
  • Trained staff on their business model, point of sale system, menu items, company policies and procedures, server schedules, and food specials.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Developed deep rapport with frequent customers-memorizing names, food preferences, allergies, health concerns, and any other personal details that would ensure memorable dining experiences while optimizing revenue.
  • Committed team collaborator that frequently assisted colleagues during rush periods and worked with kitchen staff to ensure timely and accurate order preparation.

Customer Relations Assistant

Continental Honda
02.2007 - 06.2007
  • Enhanced customer satisfaction by promptly addressing and resolving complaints and concerns.
  • Collaborated with team members to identify areas of improvement in customer service, resulting in higher satisfaction ratings.
  • Cultivated a positive workplace environment that encouraged collaboration, communication, and dedication to delivering exceptional customer service.
  • Conducted regular surveys to gather valuable feedback from customers for continuous improvement initiatives within the organization.

Technical Recruiter

Oxford & Associates
08.2005 - 05.2006
  • Researched, recruited, and interviewed high-end technical consultants in order to assess their skills, qualifications, availability, and compensation for specified positions.
  • Collaborated closely with hiring managers to understand technical requirements and align talent acquisition strategies accordingly.
  • Utilized various online and offline sources to find talented technical candidates and prepare for screening process.

Education

BBA - Marketing

Western Illinois University
Macomb, IL
05-2004

Skills

  • Strong work ethic
  • Exceptional customer service
  • Recruiting
  • Interviewing
  • Guest services
  • POS system
  • Team collaboration
  • Service prioritization
  • Suggestive selling

Timeline

Guest Service and Catering Concierge Call Center

Portillo's Restaurant Group
10.2024 - 01.2025

Server

Patti's Sunrise Cafe
08.2024 - Current

Server

Madison Park Kitchen
08.2013 - 08.2024

Lead Server

Egg Harbor Cafe
06.2007 - 07.2013

Customer Relations Assistant

Continental Honda
02.2007 - 06.2007

Technical Recruiter

Oxford & Associates
08.2005 - 05.2006

BBA - Marketing

Western Illinois University

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Christine Carlson