CHRISTINE CARTER
Crawfordville
Summary
I am a self-motivator seeking a permanent position with an established company offering growth and achievement opportunities and long-time employment. Detail-Oriented administrative assistant that obtains knowledge in Excel Spreadsheet, Microsoft outlook email, Word, creating purchase orders and processing invoices. Adept experience with data entry and excellent time management skills. Great communication amongst Employees and management. Attentive listener, Ability to Complete Job-related tasks in a time sensitive manner. Always going above and beyond to exceed expectations on the job.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Florida Fish And Wildlife Conservation Commission
03.2023 - Current
- Answered incoming calls and directed messages to correct party.
- Processed correspondence, documents, and reports to support clerical staff.
- Greeted visitors upon arrival and directed guests to appropriate departments.
- Photocopied, faxed, and scanned office correspondence.
- Filtered incoming phone calls and emails, escalating only highest priority inquiries to executive leadership.
- Organized computer files, sensitive documents, and home office supplies.
- Handled general office tasks, independently completing variety of basic and routine clerical and secretarial work.
- Tracked, received and reconciled material orders.
- Ordered office supplies to meet functional needs.
- Handled day-to-day needs and special projects with good multitasking and research skills.
- Received and directed incoming calls to appropriate personnel.
- Adapted to business' administrative needs to facilitate productive workflow.
- Maintained efficient office environment by routing incoming and outgoing mail.
- Process purchase orders for state contracts and pay invoices as needed.
- Well acquainted with uploading important documents to laserfiche including travel forms for supervisor.
Senior Clerk
Florida Department of Agriculture
12.2021 - 03.2023
- Maintained organized working systems to maintain high efficiency.
- Sorted and stored documents alphabetically, numerically, or chronologically.
- Set up and operated simple equipment to facilitate office functions.
- Respond to requests quickly to support completion of time-critical tasks.
- Received, screened and directed incoming telephone calls.
- Communicated in courteously and respectfully to personnel at all levels.
- Answer calls on multi-line telephone system to direct callers, provide information and make appointments.
- Reduce office inefficiencies by organizing, monitoring and replenishing office supplies.
- Kept office documents well-organized and quickly retrieve files for team members.
- Reported concerns and possible process improvements to supervisor.
- Collaborate with associates and management to meet corporate objectives and assess process improvements.
Medical Receptionist
Tallahassee Memorial Hospital
09.2021 - 12.2021
- Scheduled patient appointments, sent notifications and handled rescheduling needs.
- Obtained insurance verifications, pre-authorizations and pre-determinations.
- Answered telephones, distributed mail, and faxes, and prepared patient files.
- Served as reliable liaison between patients and healthcare providers.
- Checked in patients for their appointments and had them fill out updated health insurance and personal information as required.
- Routed phone calls to correct medical professionals within the doctors office /facility.
- Greeted patients with a positive and friendly attitude.
- Processed copayments for patients visits.
Lead Associate
Goodwill
09.2015 - 04.2020
- Managed cash drawer drops and prepared daily bank deposits.
- Trained new team members to adhere to company policies and service standards in addition to mentoring on job-specific skills.
- Delivered top-quality customer service through attentive guest acknowledgment and swift conflict resolution.
- Maintained store appearance and safety through consistent store recovery and sanitizing protocols.
- Supported loss prevention by reporting suspicious behavior or inventory issues detected at checkout.
- Helped resolve checkout problems and delays, including checking prices and issuing rain checks for out-of-stock sale items.
- Stayed closely connected with floor operations by engaging customers and offering assistance.
- Kept store safe by identifying and removing safety hazards such as spills and blocked exits.
- Conducted continuous sweeps of the racks, bins and shelves to identify and correct issues affecting pricing, merchandise freshness or appearance.
- Responded to customer requests and complaints and resolved issues to customer satisfaction.
Choice Counseling Specialist
Automated Health Systems
03.2015 - 03.2016
- Job position in a office setting as a choice counseling Specialist call center customer service representative with duties such as, processing Medicaid insurance enrollments and dealing with confidential Medical matters in a mature professional manner.
- Operated within special Medicaid program requirements to get clients needed support for medical and personal needs.
- Participated in seminars and additional training to expand knowledge and skills.
- Completed all assigned tasks prior to shift end.
- Maintained good working relationship with co-workers and management.
- Addressed concerns quickly to avoid lasting issues.
Retail Associate
Kids Pointe
08.2011 - 12.2014
- Located items for customers on sales floor and in backroom to serve individual needs.
- Educated customers about use and care of merchandise as part of service-oriented sales process.
- Kept entrances, pathways, and emergency exits free of clutter for guest safety.
- Set up displays of merchandise for special seasonal promotions and clearance pushes.
- Assisted retail team with processing sales, packing orders, and delivering product to customer vehicles.
- Quickly connected with each customer to offer assistance and promote products.
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits.
Education
Associate of Arts- Did Not Complete -
Tallahassee Community College
Tallahassee, FL01.2012
High School Diploma - General Education
Wakulla High School
Crawfordville, FL05.2010
Skills
- Scanning and copying
- Database entry
- Prepare correspondence
- Update records
- Document meetings
- Organization
- Networking
- Customer service
- Clerical support
- Supply purchasing
- Purchasing and procurement
- Spreadsheet development
- Recordkeeping and file management
- Serve customer needs
- Office management software
- Planning
- Multitasking
- Public service
- Permit Clerk
- Product purchasing
- Materials purchasing
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Strong problem solver
- Documentation and recordkeeping
- Internal communications
- Confidential document control
- Records administration
- Multi-line phone proficiency
- Multi-line telephone systems
- Purchase orders organization
- Database administration
Timeline
Administrative Assistant
Florida Fish And Wildlife Conservation Commission
03.2023 - Current
Senior Clerk
Florida Department of Agriculture
12.2021 - 03.2023
Medical Receptionist
Tallahassee Memorial Hospital
09.2021 - 12.2021
Lead Associate
Goodwill
09.2015 - 04.2020
Choice Counseling Specialist
Automated Health Systems
03.2015 - 03.2016
Retail Associate
Kids Pointe
08.2011 - 12.2014
High School Diploma - General Education
Wakulla High School
Associate of Arts- Did Not Complete -
Tallahassee Community College
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