Christine Cartwright
Spanish Fork,UT
Summary
I want my team to succeed in all they do and to be a part of their success as it happens.
Overview
19
19
years of professional experience
Work History
Multi-Unit Team Leader
H&R Block
10.2019 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with associates to identify areas of improvement and come up with training plans based on findings.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Served as a primary point of contact for the District Manager providing immediate troubleshooting support when no one else could resolve the issue.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Building strong relationships with associates to reduce associate turnover.
- I used Microsoft Teams to run weekly cross-office huddles and BlockStars to recognize standout contributions, which noticeably improved collaboration and morale.”Mentor and motivated associates to be productive and achieve performance goals.
- Maintained work schedules to effectively serve clients.
- Was someone that the DGM and peers could reach out to when they had issues they couldn't resolve.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
District Staffing Lead Formally PSM
H&R Block
07.2022 - Current
- Assisted with onboarded, I9 compliance, PTIN applications including inputting and uploading information into workday.
- Resolve issues with CE and other training related issues.
- Assisted in the enrollment process of the Income Tax Course and other continuing education.
- Coordinated schedules to arrange management interviews with applicants.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
- Supported onboarding initiatives for new hires.
- Established ongoing communication with past applicants, creating an active network of potential future candidates.
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes and beyond.
- Utilized applicant tracking systems effectively, improving overall efficiency of the recruiting process.
- Organized career fairs and employer branding events, increasing brand awareness among potential candidates.
- Advertised job opportunities on social media platforms and job boards.
- Partnered with DGM on hiring events and job fairs.
- Help conduct interviews for potential new hires.
- Recruited top talent to maximize profitability.
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes and beyond.
Operations Administrative Assistant
H&R Block
06.2010 - 12.2020
- Ensured compliance with company policies and procedures.
- Maintained organized filing systems, allowing for quick retrieval of information when necessary.
- Provided support during times of increased workload by stepping in as needed to assist associates and leaders.
- Collected, arranged, and input information into XL worksheets.
- Accomplished multiple tasks within established timeframes.
- Onboarding new hires, I9 compliance and PTIN applications.
- Assisted with setting up events for onboarding, PTIN, CE and hiring fairs.
- Execute planograms, ensuring office standards are met.
- Supply orders and distribution.
- Effectively completed office readiness, office shut down and new location set up.
- Ensuring year-round offices have the supplies needed to serve clients by placing supply orders or utilizing supplies from a closed office.
- Resolved hiring issues with new and prior associates.
- Operations support for outer offices.
TTF Field Instructor
H&R Block
06.2010 - 12.2019
- Delivered engaging presentations on specialized topics related to the subject matter, drawing from personal experience and expertise in the field.
- Actively participated in ongoing professional development opportunities to enhance knowledge and skill sets as a Field Instructor.
- Applied different instruction techniques based on individual learner's needs.
- Incorporating hands-on activities and real-world scenarios into lesson plans.
- Facilitated virtual, in-person and blended learning sessions.
- Developed strong relationships with students, establishing trust and promoting open communication for better understanding of course material.
- Collaborated with fellow instructors to develop consistent teaching approaches, resulting in improved student performance.
- Trained and mentored several new personnel hired to fulfill various roles.
- While maintaining a professional relationships with all of them.
Tax Professional
H&R Block
12.2006 - Current
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Provided information about available products and services to clients, resulting in increased business opportunities.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Assisted clients in identifying potential tax savings through extensive knowledge of deductions and credits.
- Conducted comprehensive reviews of individual and business tax returns, identifying errors or opportunities for additional savings.
- Mentored junior staff members, sharing expertise in tax law and industry best practices to support professional growth.
- Resolved complex tax issues with thorough research and effective communication.
- Reduced audit risks by maintaining thorough documentation and ensuring compliance with IRS regulations.
- Assessed client tax situations to determine best filing options.
- Maintained compliance by adhering to current tax laws and regulations.
- Identified potential audit red flags to minimize risk of IRS audits.
- Calculated estimated tax payments for clients.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Facilitated communication between clients and tax authorities.
- Prepared written responses or tax return amendments to resolve state and federal notices.
Education
Bachelor’s Degree Equivalent -
Skills
- Team work
- Mentoring
- Problem-solving
- Attention to Detail
- Responsible
- Organized
- Self management
- Strong Work Ethic
- Adaptable
- Communication
- Handle multiple priorities
- Flexible
Timeline
District Staffing Lead Formally PSM
H&R Block
07.2022 - Current
Multi-Unit Team Leader
H&R Block
10.2019 - Current
Operations Administrative Assistant
H&R Block
06.2010 - 12.2020
TTF Field Instructor
H&R Block
06.2010 - 12.2019
Tax Professional
H&R Block
12.2006 - Current
Bachelor’s Degree Equivalent -
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