Christine Cassarino
Niantic,CT
Summary
Motivated professional Physical Therapist with significant management and clinical background who adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Energetic, respects importance of deadline and flexibility, Hard worker ready to learn and contribute to team success.
Overview
34
34
years of professional experience
Work History
Physical Therapist
Hartford HealthCare
Mansfield, CT
06.2021 - Current
- Rendered highest quality of care when interacting with patients and families.
- Collaborated with practitioners by recording and sharing physical therapy outcomes and recommending modifications to treatment plans.
- Implemented new systems and policies that directly resulted in improved customer service and regulatory compliance.
- Supported department quality assurance programs, education and customer service programs.
- Developed comprehensive orthopedic post surgical program based on evidence based practices and functional outcomes
Physical Therapist
Masonicare-HealthPro Heritage
Mystic, CT
01.2019 - 01.2021
- Identified and executed opportunities for performance improvement within service areas.
- Supported department quality assurance programs, education and customer service programs.
- Increased clinic revenue by 50% by raising patient volume and implementing higher-value procedures.
- Assessed customer account information to determine current issues and potential solutions.
- Managed staffing and clinical care for Home Health and Out Patient at Home for ALF/ILF.
- Rehab Program Manager 2022 to 2025
Director of Rehabilitation
Athena, Genesis, Fairview Odd Fellows
New London, CT
01.2003 - 06.2019
- Administered proper oversight of expenses, including overtime, productivity and staff utilization to optimize revenue and profitable growth.
- Promoted new program development with focus on functional outcomes to improve quality of life of patients served.
- Conducted annual performance appraisals for therapy staff, conferring with regional director on performance and merit reviews.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Led and motivated 19 employees through supervision, training and coaching on duties and daily operational activities.
- Managed operations in accordance with budget requirements.
- Facilitated peer-to-peer conflict resolution.
- Implemented new hire training to further develop skills and initiate discussions on task prioritization.
- Participated in meetings with department heads to discuss census information, admissions and discharges for residents.
- Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
- Oversaw clinic administration, including financial management, recruitment and human resources.
- Managed new hire trainings and onboarding to educated employees on company policies and procedures.
Physical Therapist Supervisor
Mariner Home Health, Prism Rehab
Mystic, CT
06.1997 - 06.2001
- Identified and executed opportunities for performance improvement within service areas.
- Supported department quality assurance programs, education and customer service programs.
- Implemented new systems and policies that directly resulted in improved customer service and regulatory compliance.
- New staff mentoring and education leadership, developed training inservices, oversight of department budget, scheduling.
- Helped develop event strategies and plans to drive successful completion of each marketing project and achieve key targets.
- Wrote professional business correspondence and created presentations.
- Several Company Acquisitions
- Supervisor Rehab
Physical Therapist
U Mass Medical, Therapy and Rehab Services
Worcester, MA
09.1992 - 06.1997
- Created new images, marketing copy and graphics to support successful marketing efforts.
- Developed and maintained strong client relationships to facilitate smooth discussions and timely strategy updates.
- Enhanced patient outcomes and plan participation by devising each treatment plan targeted to patient diagnosis, strength and abilities.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Science - PT
Russell Sage College
Troy, NY09-1992
Skills
- Development of individualized, goal oriented, treament plans based on objective outcomes and patient responses
- Complex case management across diverse patient populations
- Customer retention, recruiting and hiring, employee mentoring/education
- Performance improvements and employee development
- Schedule management, troubleshooting, decision making, policy and program development
- advanced orthopedica and post surgical rehabilitation
- Customer service, people skills
Timeline
Physical Therapist
Hartford HealthCare
06.2021 - Current
Physical Therapist
Masonicare-HealthPro Heritage
01.2019 - 01.2021
Director of Rehabilitation
Athena, Genesis, Fairview Odd Fellows
01.2003 - 06.2019
Physical Therapist Supervisor
Mariner Home Health, Prism Rehab
06.1997 - 06.2001
Physical Therapist
U Mass Medical, Therapy and Rehab Services
09.1992 - 06.1997
Bachelor of Science - PT
Russell Sage College