Summary
Overview
Work History
Education
Skills
Timeline
Generic
Christine Castellanos

Christine Castellanos

Ops Project Management, Client Engagement Specialist
Rancho Cucamonga,CA

Summary

Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Expert in full cycle project planning, development and execution; proficient in formulating a strategic vision and providing tactical implementation. Committed to helping organizations achieve maximum benefit from their capital investments, through strategy development, project management, meticulous implementation planning, expense reduction, mitigating critical issues and bringing them to resolution, thorough vendor negotiations, solid user training and on time/on budget project deliveries. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

18
18
years of professional experience

Work History

Real Estate Consultant

Coldwell Banker
San Carlos, Sonora , Mexico
04.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Built relationships with customers and community to promote long term business growth.
  • Developed, maintained and utilized diverse client base.

Skin Therapist / Retail Sales /Owner/Operator

Glamspa Beauty
03.2018 - Current
  • State licensed esthetician with 18 years' experience performing and advising clients on advanced beauty treatments including hydradermabrasion, microdermabrasion, deep cleansing facials, chemical peels
  • Utilizing and incorporating several methods of modalities such as high frequency, radio frequency, EMS micro-current and ultrasonic waves into customized treatment plans for clients
  • Focus is on client experience from setting appointment to completion of treatment and continued support of clients with at home use of recommended skincare products
  • Educate clients on procedures and products
  • Work with guests to determine long term skincare health goals
  • Customize in office treatments based on client skin and health analysis
  • Perform detailed service on client.
  • Create an at home skincare regimen to support in office procedures in an effort maintain healthy skin efficacy
  • Manage day to day office business such as marketing, inventory checks, retail product orders, backbar orders, daily recap of sales and forecasting tasks to stay on track to hit weekly, monthly and yearly goals
  • Collaborate with team members on best practices to continually elevate customer service and treatment application
  • Continued education in skincare and equipment technology, application techniques, chemical safety and client engagement
  • Maintain rigorous standards of sanitation and sterilization as directed by law.

Sales Director

Coloredge, Inc.
11.2017 - 03.2018
  • Determine, plan & execute opportunities considering company strategies, competitive landscape and trend
  • Responsible for developing brand manager skillset in an effort to improve client interaction, implement strategies towards sales and plan achievements
  • Act as a harmonizing influence encouraging trust and cooperation among the various teams
  • Collaborate with leaders of cross functional teams to streamline and operationally prepare production processes for a cleaner output of product
  • Partner with executive team on development of brand managers, growth path and strategize on improving existing policies, establishing new policies & procedures
  • Established weekly touch base with entire team and individually to understand areas of opportunities, highlight key contributions and celebrate wins! Provide positive guidance giving my team members the ability and encouragement to drive, manage accounts and related projects independently
  • Review PNL weekly, monthly and quarterly to create understanding of sales growth plans, review sales achievements and discuss areas of opportunity
  • Directly manage a select group of beauty brands.

National Project Manager- Impulse Beauty

Macy's
07.2013 - 10.2017
  • Responsible for leading projects from inception to grand unveiling
  • Direct lead managing new Impulse Beauty shop builds, corporate remodels, custom vendor shops, new shop concepts installations in existing and new Macy's construction throughout the United States
  • Direct contact between leaders in finance, planning, design, construction, fabrication, installer and store sales teams to ensure all initiatives and pilots are focused on supporting improved processes for efficiency in Impulse Beauty, client experience and enhanced productivity in stores
  • Communicate updates to divisional VP, Operations director, buying division, national sales trainers, national sales teams and vendor partners
  • Strategize with lead divisional partners across multiple projects to drive processes, align on priorities and deliver comprehensive plans including milestone forecasts to keep projects on track to complete on time
  • Represent Impulse Beauty in cross functional meetings with Macy's new concept design, visual, planning, buying, merchandising, sales and vendor partners to ensure decisions support overall operating strategies
  • Review project financial metrics set in place to ensure projects are on target to stay within budgets
  • Travel to all new Impulse Beauty shops, overseeing final stage of installation, merchandising set up and grand opening to public
  • Accountable for maintenance of shops and supporting marketing teams with design, execution, and time management for shipping and installation of seasonal updates for all 223 shops
  • Responsible for tracking all fixture development for seasonal updates and ensure timelines are met
  • Developed roll out strategies for new vendor in-fills in to designated locations
  • Review, edit, and approve instructional directives from fixture/collateral manufacturers
  • Coordinate with fixture manufacturer on shipment schedules to ensure timely deliveries to all stores
  • Manage new concept installations; Stand-alone vendor shops, Icon beauty top 20 fixture rollout into 200 stores in addition to existing Impulse beauty shops.

Regional Education & Sales Manager-Impulse Beauty

Macy's
04.2012 - 06.2013
  • Responsible for driving retail sales and plan achievement for Impulse beauty Southwest division
  • Positively influenced, trained and managed counter staff to drive sales volume across multiple vendors
  • Drove sales volume in territory by developing and initiating creative and innovative ways to grow the southwest territory
  • Responsible for planning and execution of multiple vendor sales events throughout the region
  • Created, coordinated, and conducted the first Impulse Beauty Master class training now modeled across shops in Macy's.

Color/Skincare Director

Christian Dior Cosmetics / LVMH
01.2008 - 12.2011
  • Coordinate support and planning to General Managers, Corporate Account Executives, and sales staff for fragrance and cosmetics events, shows, and training sessions
  • Responsibilities included merchandise setup and execution of all regional sales events throughout Southern California; Macy's South Coast Plaza $35k in revenue, Macy's Victoria Gardens 25k in revenue
  • Lead specialist overseeing the performance of 5 trend pilot stores for Macy's
  • Tracked multiple project related activities and report progress to Account Executives
  • Received extensive training in appropriate interaction, conduct, and demeanor when dealing with affluent or celebrity clientele
  • Coordinated numerous skin care and cosmetic launch events with Saks Fifth Avenue Department Stores
  • Maintain and managed premier client registries
  • Provided Master Sales Training Sessions at Macy's South Coast Plaza that led to single day sales revenues of $75,000
  • Motivated and trained sales specialists on product knowledge, merchandise schematic execution and client engagement
  • Execute one-on-one consultations to new and existing customers.

Southwest Esthetician

Christian Dior Cosmetics / LVMH
04.2006 - 12.2007
  • Support skincare sales to Christian Dior counters in Saks, Macy's, Nordstrom, Bloomingdales, and Neiman Marcus throughout Southern California
  • Lead Specialist for Master Classes, Private Spa Events, Skincare/Color Floor Events, and Trend Shows
  • Supported National Makeup Artists to optimize event effectiveness
  • Lead Esthetician responsible for increasing monthly sales and training counter staff
  • Motivate and train beauty advisors on Christian Dior skincare products, customer consultations, and sales techniques
  • Provide one-on-one consultations to new and existing customers
  • Received private and regional training in Christian Dior Skincare product technology, facial techniques and product placement
  • Educated by Christian Dior West Coast Trainer and Christian Dior International Diorshow Artist
  • Certified in Christian Dior Silver and Gold Facial Application Methods.

Education

Real Estate Principle, Practice and Law Course - Real Estate Principles

AMPI NACIONAL REAL ESTATE
Sonora, Mexico
01.2021

Salon success academy - Esthetician / Skincare

Esthetician Training Program
Corona, CA
04.2004

Skills

  • Self Motivated
  • Project development and management
  • Supreme organizational and coordinating abilities
  • Strong, organized and effective leader
  • Vendor relationship management
  • New concept development task force leader
  • New hire onboarding
  • Team building and development
  • Extensive background in customer service, client engagement and retail sales
  • Dedicated leader willing to take on unfamiliar and challenging tasks
  • Exceptional success in building and maintaining business relationships through positive influence
  • Mitigate critical issues in a high paced work environment and bring them to resolution
  • Team Collaboration
  • Cross-Functional Teams Leadership
  • Sales Background
  • Customer Service Expertise

Timeline

Real Estate Consultant

Coldwell Banker
04.2021 - Current

Skin Therapist / Retail Sales /Owner/Operator

Glamspa Beauty
03.2018 - Current

Sales Director

Coloredge, Inc.
11.2017 - 03.2018

National Project Manager- Impulse Beauty

Macy's
07.2013 - 10.2017

Regional Education & Sales Manager-Impulse Beauty

Macy's
04.2012 - 06.2013

Color/Skincare Director

Christian Dior Cosmetics / LVMH
01.2008 - 12.2011

Southwest Esthetician

Christian Dior Cosmetics / LVMH
04.2006 - 12.2007

Real Estate Principle, Practice and Law Course - Real Estate Principles

AMPI NACIONAL REAL ESTATE

Salon success academy - Esthetician / Skincare

Esthetician Training Program
Christine CastellanosOps Project Management, Client Engagement Specialist