Christine Castro
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Assistant Teacher
Somerset Gables Academy
08.2024 - Current
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Services Reservation Center
PetSmart
08.2022 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Sr Compliance Representative
University Of Miami
06.2009 - 10.2018
- Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans.
- Provided guidance, advice and training to improve business' understanding of related laws and regulatory requirements.
- Prepared training programs to improve compliance at all levels.
- Gathered, organized and evaluated data to make accurate assessments of current operations.
Office Assistant
Sylvania Heights Elementary
08.2007 - 06.2009
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with parents by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
Cruise Pier Agent
Royal Caribbean Cruise Line
05.2005 - 08.2007
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Associate of Arts - Education
Miami Dade College
Miami, FL06.2012
Skills
- License Verification
- Security Regulations Compliance
- Safety Requirements
- Intelligence Gathering
Timeline
Assistant Teacher
Somerset Gables Academy
08.2024 - Current
Services Reservation Center
PetSmart
08.2022 - 02.2024
Sr Compliance Representative
University Of Miami
06.2009 - 10.2018
Office Assistant
Sylvania Heights Elementary
08.2007 - 06.2009
Cruise Pier Agent
Royal Caribbean Cruise Line
05.2005 - 08.2007
Associate of Arts - Education
Miami Dade College
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