Christine Cearley
Stockton,CA
Summary
Accomplished customer service and administrative professional with over 8 years of experience in managing high-volume inquiries, financial assessments, and qualification evaluations, complemented by 16 years of experience in engaging with the public. Proven track record in resolving complex customer service issues, and financial assessments, with a strong emphasis on attention to detail and data accuracy. Proficient in performing online updates, managing sensitive information, and streamlining processes to ensure compliance with policies and procedures. Eager to leverage my expertise in communication, data management, and problem-solving to effectively support Veterans Affairs operations in Program Support Assistant
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Red Lobster
10.2022 - 09.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
General Manager
Sizzler
10.2020 - 10.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Service Manager
Red Lobster
06.2017 - 10.2019
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Education
GED -
Stockton Adult School
Stockton, CA11.2006
Skills
- Customer Service
- Conflict resolution techniques
- Problem-Solving
- Customer-focused
- Microsoft Outlook, Word, and Excel
- Exceptional telephone etiquette
- Excellent time management skills
- Exceptional interpersonal communication
- Customer Relationship Management (CRM)
- Complaint resolution
Timeline
Customer Service Manager
Red Lobster
10.2022 - 09.2024
General Manager
Sizzler
10.2020 - 10.2022
Service Manager
Red Lobster
06.2017 - 10.2019
GED -
Stockton Adult School
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