Christine Champion
Orlando,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Concierge Representative
Hilton Grand Vacations Call Center
05.2024 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Maintained accurate and up-to-date records of guest information.
- Provided accurate information regarding local attractions, restaurants and activities.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Responded to guest inquiries to maximize guest satisfaction.
Ship Dock Associate/ FC Associate/Ambassador
Amazon
10.2021 - 02.2024
- Positioned lifting devices under, over or around loaded pallets, skids and boxes and secured material for transport to designated areas
- Read and attached appropriate labels and tags to products and packages for identification purposes
- Used ladders and pallet jacks to load and unload merchandise
- Assisted sorters by loading trucks with assigned packages for routes
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Prioritized and organized tasks to efficiently accomplish service goals
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Demonstrated leadership by making improvements to work processes and helping to train others
- Improved operations by working with team members and customers to find workable solutions
- Inspected dock equipment at beginning and end of shift
- Moved materials from trailers to staging areas to enable proper shipment
- Identified and resolved safety hazards to protect team
- Worked in different areas of warehouse floor and at dock to meet ever-changing needs
- Cross-trained in different roles and prioritized high-volume task loads.
- Used correct handling procedures to minimize risk of damage to items
- Followed verbal and written instructions to properly move and ship products
- Used hand-held scanners and physical logs to accurately track item movements
Sales Associate
7-eleven
07.2022 - 11.2022
- Supported cashiers and customers to locate products, confirm prices and replenish stock
- Used POS system to scan customer purchases, calculate prices and process transactions
- Monitored aisles, restocked shelves and cleaned spills
- Cultivated customer loyalty by offering promotional incentives and enrollment in rewards programs
- Unloaded, unboxed and transported incoming merchandise
- Monitored signs of fraud and theft to prevent store losses
- Processed customer orders quickly to prevent long queues.
- Provided positive first impressions to welcome existing, new, and potential customers
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Solved customer challenges by offering relevant products and services
- Managed returns, exchanges and refunds in accordance with store policy
- Created inviting environment for customers by maintaining store organization and cleanliness
Customer Service Representative
Concentrix
03.2022 - 06.2022
- Answered inbound calls to greet and assist customers with various needs and questions
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
- Addressed customer concerns and complaints and resolved issues promptly
- Communicated with clients over phone, email and chat platforms
- Handled escalated callers to reach positive outcomes
- Navigated multiple systems to identify source of issue
- Documented detailed notes in CRM system to track customer interactions
- Followed scripts to maintain good call control.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Delivered prompt service to prioritize customer needs
- Met customer call guidelines for service levels, handle time and productivity
- Educated customers about billing, payment processing and support policies and procedures
Retail Parts Professional Manager
Advance Auto Parts
02.2019 - 03.2020
- Helped customers quickly navigate store and locate items
- Provided solutions, recommendations and replacements with empathy and positive feedback
- Built strong knowledge of product line to assist customers in selecting products
- Addressed customer concerns and complaints and resolved issues promptly
- Conducted cash handling, credit card transactions, and register closeout at end of business day
- Researched vehicles and parts via physical catalogs and electronic means
- Inspected parts for defects, removing damaged parts, and replacing with new ones
- Trained and mentored junior employees on regulations, best practices, and performance strategies
- Organized parts storage and stocked inventory according to established guidelines
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales
- Maintained clean and neat parts counter and sales floor
- Maintained extensive understanding of common problems and methods for repair
- Ordered parts from various distributors to fulfill demands
- Advised customers on substitution or modification of parts to replace original manufacturer parts
- Examined returned parts for defects and exchanged defective parts or refunded money
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
Warehouse Worker
Keystone Automotive Industries
09.2018 - 02.2019
- Located required replacement parts using old parts, customer descriptions, or industry knowledge as reference
- Searched company systems for locations of requested parts
- Pulled parts for work orders, inspecting all parts stocked and pulled for accuracy
- Received shipments and verified items received
- Picked up parts given directly to customers
- Managed and trained other employees.
- Loaded, unloaded, and moved material to and from storage and production areas
- Unpacked and repacked items in different quantities and configurations for shipment
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network
- Maintained clean, orderly work environment free of hazards
- Verified documentation and condition of freight to assure quality standards were achieved
- Strapped items down over protective padding to secure throughout transportation
- Verified quantity and description of materials received by checking merchandise against packing list
- Assisted in receiving, stocking and distribution of merchandise
- Shipped material and performed boxing, packing, labeling, and preparation of related documents
Political Surveyor/Quality Assurance
Total Marketing Concepts
08.2015 - 09.2018
- Retained daily transaction log, documenting call details into system
- Explained survey details to help interviewees understand process and enhance reliability of results
- Collected and analyzed information to map trend data
- Quality Assurance.
- Completed surveys by rechecking contact information before ending each call
- Delivered information from script regarding surveys for on-demand phone project assignment
- Developed strong communication and organizational skills through working on group projects
Education
GED -
Winter Park Tech
Winter Park, FL05.2011
Skills
- Quality Assurance
- Shipping and Receiving
- Order Picking
- Cash Handling
- Exceptional Customer Service
- Inventory Control
- Detail Oriented
- Sociable
- Hardworking
- Reservations
- Cash Handling
- Conflict Resolution
- Training and mentoring
- Effective problem solving
- Accurate record keeping
Management Experience
True
Timeline
Concierge Representative
Hilton Grand Vacations Call Center
05.2024 - Current
Sales Associate
7-eleven
07.2022 - 11.2022
Customer Service Representative
Concentrix
03.2022 - 06.2022
Ship Dock Associate/ FC Associate/Ambassador
Amazon
10.2021 - 02.2024
Retail Parts Professional Manager
Advance Auto Parts
02.2019 - 03.2020
Warehouse Worker
Keystone Automotive Industries
09.2018 - 02.2019
Political Surveyor/Quality Assurance
Total Marketing Concepts
08.2015 - 09.2018
GED -
Winter Park Tech
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