Christine Champion
Hinesville,GA
Summary
Results-driven professional focused on delivering exceptional customer support. Highly organized and dependable with a proven track record of successfully managing multiple priorities. Combines strategic thinking with hands-on experience to deliver impactful solutions that enhance organizational performance. Strong analytical, communication, and teamwork skills enable quick adaptation to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude, commitment to continuous learning and growth, and a valuable asset to any organization.
Overview
9
9
years of professional experience
Work History
Concierge Representative
Hilton Grand Vacations Call Center
03.2024 - 11.2024
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Maintained accurate and up-to-date records of guest information.
- Provided accurate information regarding local attractions, restaurants and activities.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Responded to guest inquiries to maximize guest satisfaction.
Ship Dock Associate/ FC Associate/Ambassador
Amazon
10.2017 - 02.2024
- Positioned lifting devices under, over or around loaded pallets, skids and boxes and secured material for transport to designated areas
- Read and attached appropriate labels and tags to products and packages for identification purposes
- Used ladders and pallet jacks to load and unload merchandise
- Assisted sorters by loading trucks with assigned packages for routes
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Prioritized and organized tasks to efficiently accomplish service goals
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Demonstrated leadership by making improvements to work processes and helping to train others
- Improved operations by working with team members and customers to find workable solutions
- Inspected dock equipment at beginning and end of shift
- Moved materials from trailers to staging areas to enable proper shipment
- Identified and resolved safety hazards to protect team
- Worked in different areas of warehouse floor and at dock to meet ever-changing needs
- Cross-trained in different roles and prioritized high-volume task loads.
- Used correct handling procedures to minimize risk of damage to items
- Followed verbal and written instructions to properly move and ship products
- Used hand-held scanners and physical logs to accurately track item movements
Retail Parts Professional Manager
Advance Auto Parts
02.2019 - 03.2020
- Helped customers quickly navigate store and locate items
- Provided solutions, recommendations and replacements with empathy and positive feedback
- Built strong knowledge of product line to assist customers in selecting products
- Addressed customer concerns and complaints and resolved issues promptly
- Conducted cash handling, credit card transactions, and register closeout at end of business day
- Researched vehicles and parts via physical catalogs and electronic means
- Inspected parts for defects, removing damaged parts, and replacing with new ones
- Trained and mentored junior employees on regulations, best practices, and performance strategies
- Organized parts storage and stocked inventory according to established guidelines
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales
- Maintained clean and neat parts counter and sales floor
- Maintained extensive understanding of common problems and methods for repair
- Ordered parts from various distributors to fulfill demands
- Advised customers on substitution or modification of parts to replace original manufacturer parts
- Examined returned parts for defects and exchanged defective parts or refunded money
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
Warehouse Worker
Keystone Automotive Industries
09.2018 - 02.2019
- Located required replacement parts using old parts, customer descriptions, or industry knowledge as reference
- Searched company systems for locations of requested parts
- Pulled parts for work orders, inspecting all parts stocked and pulled for accuracy
- Received shipments and verified items received
- Picked up parts given directly to customers
- Managed and trained other employees.
- Loaded, unloaded, and moved material to and from storage and production areas
- Unpacked and repacked items in different quantities and configurations for shipment
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network
- Maintained clean, orderly work environment free of hazards
- Verified documentation and condition of freight to assure quality standards were achieved
- Strapped items down over protective padding to secure throughout transportation
- Verified quantity and description of materials received by checking merchandise against packing list
- Assisted in receiving, stocking and distribution of merchandise
- Shipped material and performed boxing, packing, labeling, and preparation of related documents
Political Surveyor/Quality Assurance
Total Marketing Concepts
08.2015 - 09.2018
- Retained daily transaction log, documenting call details into system
- Explained survey details to help interviewees understand process and enhance reliability of results
- Collected and analyzed information to map trend data
- Quality Assurance.
- Completed surveys by rechecking contact information before ending each call
- Delivered information from script regarding surveys for on-demand phone project assignment
- Developed strong communication and organizational skills through working on group projects
Education
GED -
Winter Park Tech
Winter Park, FL05.2011
Skills
- Quality Assurance
- Order Picking
- Cash Handling
- Inventory Control
- Customer Service
- Conflict Resolution
- Training and mentoring
- Effective problem solving
- Accurate record keeping
- Exceptional communication
- Attention to detail
Timeline
Concierge Representative
Hilton Grand Vacations Call Center
03.2024 - 11.2024
Retail Parts Professional Manager
Advance Auto Parts
02.2019 - 03.2020
Warehouse Worker
Keystone Automotive Industries
09.2018 - 02.2019
Ship Dock Associate/ FC Associate/Ambassador
Amazon
10.2017 - 02.2024
Political Surveyor/Quality Assurance
Total Marketing Concepts
08.2015 - 09.2018
GED -
Winter Park Tech
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