Christine Chan Nguyen
Hawthorne,CA
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
17
17
years of professional experience
Work History
Executive Assistant
Trax Designs LLC / Craft Pilot
08.2023 - Current
- Achieved remarkable success as a consultant, collaborating seamlessly with diverse global partners, including esteemed Chinese firms, to conquer intricate engineering and manufacturing hurdles on expansive projects, showcasing unparalleled precision and expertise.
- Championed seamless order verification and customer service operations, meticulously overseeing every detail to swiftly address inquiries, special requests, and discrepancies, resulting in a reputation for delivering unmatched customer satisfaction.
- Orchestrated significant financial gains by mastering the delicate balance between cost and profit margins, while spearheading innovative market research endeavors. These efforts led to the identification of lucrative product opportunities and played a pivotal role in driving strategic business expansion initiatives.
- Demonstrated unwavering commitment to excellence in executing order processing tasks, employing meticulous precision and adherence to structured workflows. This approach ensured the prompt and efficient fulfillment of client requirements, consistently exceeding expectations.
- Achieved exemplary results in project management by meticulously overseeing timelines and budgets, navigating complexities with astute diligence. Through careful oversight, I successfully maintained budgetary constraints without compromising on quality or specifications, thus cultivating enduring client satisfaction and loyalty.
Airline / Customer Service Manager
China Eastern Airlines
05.2014 - 08.2023
- Facilitate compliance with airport regulations by liaising with pilots and load controllers to verify the accuracy of fuel weight figures prior to runway operations and takeoff.
- Provide timely updates to the pilot in command or chief purser regarding fuel quantities.
- Conduct thorough cross-checks of fuel figures, ensuring alignment between engineering teams and fueling personnel.
- Vigilantly oversee the unloading of cargo from both the passenger seating area and the aircraft's cargo hold to ensure complete clearance.
- Coordinate with catering services to ensure timely and accurate meal preparations for pilots and crew members.
- Direct the activities of various operational departments including passenger reservations, ticketing, passenger services, ramp and cargo services, commissary services, and aircraft dispatch to ensure adherence to company and regulatory standards.
- Utilize Sitatex software to monitor pertinent information related to inbound and outbound flights.
- Collaborate closely with airport teams and passengers to address customer needs promptly and with empathy, resolving any issues that may arise.
- Facilitate upgrades, issue boarding passes, and manage future reservations for VIP members.
- Participate in ongoing training and professional development initiatives to stay current with company, local, and federal compliance and safety regulations.
- Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
On-Account Trainer/Supervisor of Operations
Hallmark Aviation Services, Inc
04.2014 - 12.2014
- Led comprehensive 28 to 35-hour training sessions on the Data Check-in System (DSC), imparting in-depth knowledge of China Southern Airline policies and procedures to newly recruited staff.
- Exercised effective oversight by managing daily operational challenges concerning both employees and clients, conducting thorough evaluations, and closely monitoring inbound and outbound flights. Authored travel document validations and implemented necessary actions to establish and enforce policies and procedures, overseeing a dynamic team of over 25 members.
- Analyzed and evaluated training effectiveness and program outcomes.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
Customer Service Agent
Hilltop/Matrix Aviation
01.2008 - 03.2011
- Actively sought opportunities for continuous learning, attending workshops and trainings geared towards enhancing professional competencies.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with team members to develop innovative solutions for complex customer problems.
- Expertly catered to guests' travel requirements in a high-speed environment, offering comprehensive assistance such as responding to inquiries, facilitating ticketing processes, assisting with passenger check-in, and ensuring seamless boarding procedures.
- Conducted thorough account inquiries, meticulously verified travel documentation, and delivered essential information to travelers, ensuring their safety during boarding and facilitating their comfort with appropriate accommodations.
Accounting Assistant
Apex Logistics International
09.2006 - 01.2008
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Managed accounting operations encompassing accounts payable, accounts receivable, and billing, ensuring accurate financial transactions and timely processing.
- Executed efficient file searches to retrieve necessary documents for generating up-to-date financial statements, demonstrating meticulous attention to detail and organizational skills.
- Enhanced interdepartmental communication through clear, concise presentations on accounting information during team meetings.
- Conducted thorough reviews of financial statements and facilitated prompt payment processing by issuing checks, maintaining precise financial records and promoting fiscal integrity.
Education
Bachelor of Arts - Environmental Science & Policy
California State University - Long Beach
Long Beach, CA05.2013
Skills
- Report Generation
- Advanced MS Office Suite
- Mail Management
- QuickBooks
- CAD Design: Solidworks, Fusion360, and Onshape
- Photoshop
- Illustrator
- Lightburn
- Minitab
- ArcGIS
Languages
Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Full Professional
Timeline
Executive Assistant
Trax Designs LLC / Craft Pilot
08.2023 - Current
Airline / Customer Service Manager
China Eastern Airlines
05.2014 - 08.2023
On-Account Trainer/Supervisor of Operations
Hallmark Aviation Services, Inc
04.2014 - 12.2014
Customer Service Agent
Hilltop/Matrix Aviation
01.2008 - 03.2011
Accounting Assistant
Apex Logistics International
09.2006 - 01.2008
Bachelor of Arts - Environmental Science & Policy
California State University - Long Beach
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