Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Charles

Sunrise,FL

Summary

Enthusiastic Human Resource Specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Logistics and Personnel management and training in Clerical Administrative duties. Motivated to learn, grow and excel.

Overview

9
9
years of professional experience

Work History

Information Management Technician -Full-Time 40hrs

Broward County Schools
Coral Springs, FL
02.2022 - Current
  • Adhere to instructions and prescribed methods and procedures to meet all required deadlines. Create the school Master Schedule, Bell Schedule, Secondary Bell Schedules, and Course Dictionary by entering required information in the district student database system, based on information received from school Assistant Principal or Administrator
  • Enter information on all new enrollments, withdrawals and renewals into the district student database system.
  • Assign student numbers, enter individual schedules for all students and maintain accurate documentation of all changes.
  • Generate reports from TERMS, Data Warehouse, Optispool and other local web-enabled reporting systems.
  • Confirm grades of entering, changing and transferring students. Notify teachers of incomplete grades and follow up with administrator as required.
  • Safeguard the confidentiality of all student data and other forms of privileged information entrusted to the school.
  • Interact effectively with the general public, staff members, students, teachers, parents, and administrators, using tact and good judgment.

General Clerk II-Full-Time 40hrs

Broward County Public Schools, Miramar High
Miramar, FL
10.2021 - 02.2022
  • Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory.
  • Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience.
  • Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
  • Interacted with customers by phone, email or in-person to provide information.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Recognize issues prior to escalation and applied appropriate techniques for effective resolution.
  • Protected confidentiality of data by using security techniques.
  • Interacted with public to give directions, explain rules and regulations and respond to inquiries.
  • Screened over 30 visitors per day by verifying ID's through the RAPTOR.
  • Identified and challenged potentially unauthorized individuals for screening in order to prevent access to restricted areas.
  • Engaged in casual conversations with individuals to assess and analyze behaviors.
  • Delivered clerical support by handling range of routine and special requirements.
  • Kept reception area clean and neat to give visitors positive first impression.

Human Resources Administrator-Full-time 40+hrs

North Atlantic Treaty Organization
Kabul, Afghanistan
11.2020 - 07.2021
  • Liaised between 20+ countries divisions to improve communications.
  • Coordinated ongoing technical training and personal development classes for personnel.
  • Oversaw exit interviews and off-boarding process for resigned and terminated personnel.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Delivered clerical support by handling range of routine and special requirements.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Maintained records of material flow, compiling and organizing related data.

Human Resources Specialist - Full-Time 40+hrs

United States Army Reserve
, Kuwait
08.2018 - 06.2019
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Analyzed issues and employed improvement processes.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Human Resources Specialist

United States Army Reserve
Miami, Florida
04.2015 - Current
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
  • Liaised between management and 250+ personnel to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Completed projects on time and under budget while resolving complex issues for senior leaders.
  • Advocated for staff members and counsel supervisors to identify and resolve conflicts.
  • Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
  • Executed record filing system to improve document organization and management.
  • Provided clerical support to department by copying, faxing and filing documents.

Education

Associate of Arts - General Studies

Broward College
Fort Lauderdale, FL

High School Diploma -

Piper High School
Sunrise, FL

Skills

  • Requirements analysis
  • Computer skills
  • Good listening skills
  • Computer proficiency
  • Conflict resolution
  • Customer service
  • Interpersonal Communication
  • Reading comprehension
  • Basic math
  • Leadership
  • Training & Development

Timeline

Information Management Technician -Full-Time 40hrs

Broward County Schools
02.2022 - Current

General Clerk II-Full-Time 40hrs

Broward County Public Schools, Miramar High
10.2021 - 02.2022

Human Resources Administrator-Full-time 40+hrs

North Atlantic Treaty Organization
11.2020 - 07.2021

Human Resources Specialist - Full-Time 40+hrs

United States Army Reserve
08.2018 - 06.2019

Human Resources Specialist

United States Army Reserve
04.2015 - Current

Associate of Arts - General Studies

Broward College

High School Diploma -

Piper High School

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