Chris Chelette
Highland Village,TX
Summary
Dynamic Administration Manager with a proven track record at Curis Functional Health, excelling in team building and human resources management. Spearheaded employee onboarding and performance evaluations, enhancing workplace culture and morale. Proficient in Microsoft Office Suite, I effectively coordinated events and streamlined office administration processes, driving efficiency across 36 clinics.
Overview
32
32
years of professional experience
Work History
Administration Manager
Curis Functional Health
03.2023 - Current
- Supervised a team of 130 Administrative Assistants across 36 clinics in 10 states, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Registered and administered employee benefits through the Blue Cross/Blue Shield and Dearborn portals.
- Evaluated and processed merit raises.
- Promoted a positive workplace culture by boosting morale and job satisfaction. This included weekly inspirational blackboard messages, organizing monthly potluck luncheons, and holiday parties at the main office. Also included were birthday and anniversary greetings to employees, appreciation emails to employees, and providing lunches for national Administrative Professionals' Appreciation Day.
- Facilitated the hiring process through job postings, candidate screenings, interviews, and onboarding new administrative staff members. This includes onboarding and offboarding 330 employees over a two year period of time and weekly notifications to the executives of movement within the company.
- Managed timecard corrections, approvals, time off requests, provided overtime report, and closed timecards in preparation for payroll deposits.
- Conducted schedule audits to assure employees were working appropriate schedules.
- Created and managed company spreadsheets including office and employee listings, compliance, staff hours and duties, birthdays, company anniversaries, and holiday closures.
- Acted as the company phone operator directing calls to various clinics and the Personal Injury Department.
- Provided unemployment claims to the Texas Workforce Commission and various other state agencies.
- Completed verifications of employment for employees purchasing homes and cars as well as daycare applications.
- Ordered office supplies and cleaned the breakroom including trash removal and washing dishes.
Program Performance Specialist/Quality Assurance Analyst
Working Solutions (Peloton Platform)
06.2020 - 02.2022
- Original Customer Service Agent Duties: Provided member services for Peloton members including the following: updating or adding member accounts, billing inquiries, digital subscriptions, all-access memberships, receipts and invoices, referral codes, return of bikes and treads, fraud disputes, and general questions.
- Promotional Duties: Responsible for quality improvement job aids, training, and providing feedback to over 420 tier 1 and tier 2 Customer Service Agents.
- Hosted meetings for the Quality Assessment Team and Team Leads. Reviewed new lines of business, addressed questions and concerns, and ensured all goals were either met or exceeded.
- Advised agents of their monthly quality assessments, customer satisfaction survey ratings, and counseled them providing strategies to help improve their skillset.
- Oversaw approval or denial of appeals for quality assessments providing detailed reasons for the decision.
- Created multiple weekly and monthly leaderboards posting the top performing agents' names.
- Reviewed the agents' interactions with customers through a voice analytics program called "Tethr".
Travel Agent
Expedia CruiseShipCenters
08.2019 - 05.2021
- Arranged land and cruise travel accommodations for individuals, families, groups, and special needs' clients including excursions and travel insurance.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Received travel certifications through various cruise lines, islands, and countries.
- Attended industry conferences and networking events to stay current on market trends in the travel sector.
Short-Term Rental Property Manager
Home Charters, LLC
11.2016 - 02.2020
- Managed 7 upscale rental houses and townhouses in Dallas, Fort Worth, and Houston, TX.
- Furnished 2 homes top to bottom with a $3,500.00 budget and the other with a $35,000.00 budget.
- Provided customer service for rental clients and handled online reservations, reviews, etc.
- Managed day to day operations, filed monthly hotel occupancy taxes, and managed the housekeeping staff and pool services.
- Completed inspections prior to and after client stays and charged clients if damages occurred.
K-8 Substitute Teacher
Denton ISD
08.2009 - 05.2016
- Substituted in the following classroom types: kindergarten through eighth grade, art, physical education, music, and special education.
- Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Monitored in-school suspension students and coursework.
- Supervised lunchroom and recess activities.
- Served on the elementary and middle school PTA in some official positions including the annual art contest director and yearbook manager/creator.
- Photographed students and all major school activities, then created the elementary school yearbooks for 3 years.
- Volunteered over 400 hours one year and received the highest recognition for volunteerism.
- Maintained the elementary school's Outdoor Learning Center garden and pond purchased items including fish, flowers, yard maintenance tools, and other learning tools for students.
Corporate Customer Service Agent
Maytag Corporation
05.1993 - 01.2004
- Represented the President of Maytag at the highest level of customer service while maintaining a high level of professionalism when interacting with customer and providing final solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Addressed customer account discrepancies and concerns, then delivered exceptional customer service to every customer by knowledge of the products and services.
- Effectively managed escalations from dissatisfied customers and service technicians.
- Offered appliance repair concessions and appliance replacements.
- Lead a team of creative letter writers and developed form letters as well as specific letters for unusual situations. All unique letters were approved by me before mailing to assure accuracy and grammatical approval.
- Resolved situations through correspondence and phone conversations with Better Business Bureau representatives and the State Attorney General offices as well as private attorneys.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Assisted a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel on operating procedures and company services.
Education
Bachelor of Science - Bible And Telecommunications (TV And Radio)
Johnson Bible College/Johnson University
Knoxville, TNSkills
- Human resources management
- Team building and motivation
- Meeting coordination
- Organizational leadership
- Travel arrangements
- Office administration
- Customer service management
- Documentation and control
- Microsoft Office Suite
- Records management
- Event coordination
- Performance evaluations
- Employee onboarding
Timeline
Administration Manager
Curis Functional Health
03.2023 - Current
Program Performance Specialist/Quality Assurance Analyst
Working Solutions (Peloton Platform)
06.2020 - 02.2022
Travel Agent
Expedia CruiseShipCenters
08.2019 - 05.2021
Short-Term Rental Property Manager
Home Charters, LLC
11.2016 - 02.2020
K-8 Substitute Teacher
Denton ISD
08.2009 - 05.2016
Corporate Customer Service Agent
Maytag Corporation
05.1993 - 01.2004
Bachelor of Science - Bible And Telecommunications (TV And Radio)
Johnson Bible College/Johnson University
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