Christine Chen

• • Project experience in designing and building workflows and optimizations using the Epic ADT
  • Train Clinical staff on utilization of Epic HER systems
  • Epic HER system build & maintenance activities.
  • Optimization of Epic HER utilization & clinical workflows.
  • Ongoing risk review, analysis & mitigation.
  • Translate complex business problems.
  • Ability to identify issues, prioritize and problem solve by resolution.
  • Superior communication and customer service abilities.
  • Team player with willingness/ability to work in a collaborative environment.
  • Knowledge and experience in healthcare operations, clinical environment.
  • Travel across client sites.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Outstanding sales tactics, listening and responding to customer needs to deliver exceptional service.
• Sharp awareness of current fashion trends.
• Building and cultivating relationships with customers through personal interaction.
• Develop repeat business to grow personal sales, utilizing CRM to maintain client files.
• Meeting or exceeding sales and loyalty goals.
• Expert on product knowledge, understanding features and benefits and sharing with clients.
• Demonstrate knowledge of store products and services to build sales and loyalty Outside Sales/Account Manager/Lash Artiest, Light Eyes USA, San Jose CA, & City of Industry CA.

• Contacted new and existing customers to discuss ways to meet needs through specific products and services.
• Built strong client rapport to establish diversified network of connections.
• Established new accounts through cold calling and personal visits to potential customers.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Educated clients on new products or services to increase customer engagement with brand.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Kept workspace clean, organized, and well-stocked for upcoming appointments.
• Worked with high attention to detail to complete precise, long-lasting lash looks.
• Skilled at working independently and collaboratively in a team environment.

• Contacted new and existing customers to discuss ways to meet needs through specific products and services.
• Built strong client rapport to establish diversified network of connections.
• Utilized in-depth understanding of strategic sales processes to increase revenue.
• Finalized sales deals and contracts.
• Managed territory budget to support development of regional and territory leads.
• Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges, and security practices.

• Greet all customers in a professional, friendly, and timely manner, including answering phones and answering customer inquiries.
• Communicate and demonstrate all products, services, and promotional offers.
• Analyze customer needs and present value-added solutions. Inspire and excite customers about how our solutions can impact their lives.
• Provide customers with a basic understanding of the functionality of the products and accessories purchased so they can immediately enjoy their new service.
• Maintain and enforce all visual merchandising, housekeeping, and appearance standards.
• Accurately perform day to day retail operations of the store.

• Manage a staff of sales assistants and responsible for the sales department's performance.
• Performed duties as sales supervisor.
• Supervised other sales representatives on daily order processing, customer complaints, and emergency problem-solving.
• Inside Sales and Managed National Key Wholesale Accounts.
• Maintain over 40 key wholesale accounts with the responsibility for marketing more than 3,000 SKUs in auto lights industry.
• Maintain monthly sales revenue of $500,000 or more monthly.
• Responsible for 55% or more of the company's total revenue.
• Increased sales by 50% in 2014 and contributed to annual revenue of $16 millions by negotiations and build up long term relationship with key wholesale accounts.
• Obtain current market status information from customers to increase market competitiveness.
• Working with purchasing and product department on prepare special spec products to meet top national Recreational Vehicle manufactory production need and generate over $600,000 annual revenue per projects.
• Working with product department to develop special package for national chain retail stores such as O'Reilly and AutoZone.
• Coordinated shipment requirements with warehouse and shipping departments to make sure all shipments delivery meet deadline.
• Provided sales supports to procurement department by generate weekly reports to minimum customer's back orders.
• Major Account Development.
• Managed start-up business to development of new accounts national wide.
• Develop more than 10 plus major new wholesale accounts in 2014, becoming the top business development sales since Q3 2014.
• Trade Show and Marketing.
• Participated in New York IBS beauty show and Las Vegas IECSE, since 2017 specialize in the coordinate booth set up.
• Participated in SEMA and AAPEX trade show since 2013.
• Specialize in the coordinate booth design and pre show preparation.

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Manage 50 national accounts with responsibility for marketing 6,000 SKUs in three different product categories (Lights, Radiators, and Mirrors).
• Managed a monthly quota to meet and exceed $500,000 in sales revenue.
• Markets and promotes the company's products and services by calling on 60 plus prospective and established customers daily.
• Performs Market research and develops marketing strategies focused at increasing sales and/ or market share for all products and services.
• Monitored market and sales trends to maximize sales.
• Skilled at working independently and collaboratively in a team environment.

• Resolved customer complaints and inquiries.
• Achieved a high closing ratio by gauging customer response and adjusting presentations to resolve customer concerns.
• Consistently met sales projections.
• Handled accounting quotes and invoices.
• Managed product circulation including transfer between manufacturers and shipping.

• Monitored and resolved patient complaints.
• Dealt with a diverse range of clientele in fast-paced and demanding situations.
• Managed and maintained files and records of patients' visits and medical history.
• Clarified and illustrated medical procedures to patients.