Christine Churey
Lake Worth,FL
Summary
At Palm Beach County Tax Collector, led a team to enhance operational efficiency and customer satisfaction, mastering staff training and development while fostering strong customer relations. Leadership boosted team productivity and morale, significantly improving service standards and business growth without exceeding labor budgets. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Palm Beach County Tax Collector
1999.06 - 2023.02
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within workplace by encouraging collaboration among staff members on various projects.
- Enforced company policies consistently while handling disciplinary actions, when necessary, with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Improved operational efficiency by adopting new technology for inventory management.
- Implemented staff training programs to elevate service standards and knowledge.
- Enhanced team productivity by streamlining operational processes.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Oversaw daily operations to maintain store cleanliness and organization.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Education
Health And Life License -
Aetna
West Palm Beach, FL09.1994
High School Diploma -
Atlantic High School
Delray Beach, FL06.1976
Skills
- Team Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Recruiting and interviewing
- Employee Performance Evaluations
- Performance reviewing
- Team Leadership
- Multitasking Abilities
- Problem-Solving
- Organizational Skills
- Active Listening
- Money Handling
- Written Communication
Additional Information
Excel, Microsoft Word, excel
Timeline
Assistant Manager
Palm Beach County Tax Collector
1999.06 - 2023.02
Health And Life License -
Aetna
High School Diploma -
Atlantic High School
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