Summary
Overview
Work History
Education
Skills
Accomplishments
Community Service
Timeline
Generic

CHRISTINE CLEMENTZ

Geneseo,IL

Summary

Senior Analyst with over 20 years of experience in the Telecom Software Industry. I am Client-focused with an effective approach to getting customers to understand the software/products that I support and/or sell.

Overview

26
26
years of professional experience

Work History

Contractor Administrative Assistant

Geneseo Chamber Of Commerce
10.2023 - 03.2024
  • Improved financial accuracy by performing detailed account reconciliations and resolving discrepancies.
  • Streamlined accounting processes for efficiency, implementing automation tools and software solutions.
  • Assisted auditors during annual audits, providing necessary documentation and addressing inquiries promptly.
  • Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
  • Contributed to the development of new policies procedures as part of ongoing efforts to enhance operational efficiency.
  • Reported financial data and updated financial records in ledgers and journals.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

Weight Loss Consultant

Midwest Massage And Wellness Center
04.2021 - 05.2023
  • Met with clients individually to discuss weight loss, nutrition and lifestyle changes.
  • Led enrollment calls to book appointments in scheduling system with prospects.
  • Sold weight loss program and supplements tailored to client weight loss needs.
  • Created and organized client charts, managed filing system and submitted reports.
  • Counseled and coached clients during visits to offer solutions and support.
  • Documented client needs, desires and problems to build rapport and identify areas needing support.
  • Followed up with clients to answer questions and close sales.

Software/Business Analyst

Barry County Services
03.2014 - 02.2017
  • Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget.
  • Improved reliability of supply chain software, systems, database and order processing.
  • Created Carrier Access Billing for 13 different Clients
  • Analyzed Call Detail Records to ensure accuracy
  • Trained all New and Existing Clients on our Software from day to day entries, trouble tickets, accounting, inventory, and carrier access side of our software.
  • Created Software Documentation
  • Communicated with Management any bugs within our system and added into our Software Tracking Software.
  • Tested programs to validate results.
  • Assisted in post-implementation troubleshooting of new applications and application upgrades.
  • Utilized Product Life Cycle Development processes to ensure adherence to project schedules and budgets.
  • Developed solutions by preparing and evaluating alternative workflow options.
  • Defined application problems by consulting with clients to evaluate procedures and processes.

Center Director

Jenny Craig
04.2013 - 03.2014
  • Organized and led weekly personnel meetings with 5 team members.
  • Corresponded with operations staff to ensure key client deliverables and revenue goals were met.
  • Reviewed and approved time cards for processing by payroll department.
  • Coached and developed a care team that consistently ranked among top in its region for key clinical, performance and financial outcomes.

Sr. CABS Analyst/Revenue Assurance

Time Warner Cable Services
10.2010 - 03.2013
  • Participated on team to plan and execute 1st Time Warner Cable Carrier Access Billing cycle for switched services.
  • Implemented CABS billing by territory.
  • Analyzed to ensure our billing vendor, CSG International (Intec), set-up BP/mileage was setup correctly.
  • Evaluated all data collected from Frontier Communications, AT&T, CenturyLink, Verizon, FairPoint Services and Qwest.
  • Coordinated process of sending minutes-of-use to Intec.
  • Downloaded EMR Files and CDRS Files from carriers then reviewed them to ensure accuracy and possible missing data. Then uploaded to our vendor,Intec.
  • Performed problem resolution with carriers if MOU did not meet historical measures.
  • Processed incoming and outgoing bills.
  • Disputed incoming invoices for incorrect billings.
  • Disputed $1.3 million and won $967K which is 71%.
  • Processed adjustments.
  • Prepared accounting and financial documents for analysis.
  • Tested and implemented changes to any new programming change.
  • Prepared routine legal correspondence and memoranda for attorney partners.
  • Ensured that TWC followed FCC and PUC mandates per state.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Worked with Engineers and regulatory to ensure trunking arrangements were being billed accurately.

CABS SME/Customer Service Manager

Cordia Communications
01.2009 - 01.2010
  • Senior CABS Analyst with over 20 years of experience in CABS day-to-day operations, account maintenance, problem-solving, trouble-shooting as well as planning/implementing proactive procedures to deliver accurate and on time CABS invoices.
  • Supervised day-to-day processing of CDG CABS bills for switched and special services.
  • Researched unpaid CABS bills that were two years old.
  • Worked with CDG to gather data and determine collection opportunity.
  • Worked with programmers to set up test environment for verifying changes to CDG system.
  • Led team through positive and negative testing scripts.
  • Verified usage data for outbound invoices from Siemens switches.
  • Coached reps through day-to-day operations functions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals

CABS and End User Billing Customer Service Manager

Gensoft Systems
10.1997 - 07.2009
  • Supported ILEC and CLEC clients that utilized Gensoft CABS and End User Billing System as well as out sourced functions.
  • Led team of eight analysts through CABS and End User billing support functions.
  • Participated on team to prepare clients for conversion from CDG, MACC, NIST, MARTINS, or legacy platforms to Gensoft.
  • Coordinated collection of data required to accurately bill special, switched and UNE services.
  • Collected data including USOCs, mileage, inter/intra state guidelines, tandem terminations and facility as well as all circuit meet points, etc.
  • Coordinated parallel billings, compared invoices and resolve defects.
  • Ran switch dumps quarterly to continually verify that actual network was in billing.
  • Taught clients on how to read switch records.
  • Handled disputes and issued adjustments.
  • Worked with Finance Department and General Manager to ensure that we were capturing Accounts Receivables was accurate after our software ran billing.
  • Worked primarily with Peachtree Accounting.
  • Our software was designed to be able to upload data to Peachtree and download data to our accounting package.
  • Gained increasingly detailed knowledge of CABS, End User Billing, Rating, and toll processing over tenure.
  • Effectively controlled release of proprietary and confidential information for general client lists.
  • Reviewed and provided comments on adequacy of documents and took necessary steps to cure any deficiencies.
  • Interfaced with programmers to ensure that software changes were working correctly and as designed.
  • Work closely with our BETA companies to gather any issues that they were having during testing phases.
  • Ensured PUC and FCC mandates were implemented by deadline.
  • Took lead on any projects when our customers would change from legacy switch to new softswitch.
  • Worked closely with Nortel, Siemens, Lucent, Coppercom, MetaSwitch, and Taqua.
  • Analyzed recorded data for accuracy and completeness.
  • Performed data integrity checks from switch to toll reseller that companies dealt with.
  • Acted as systems SME for existing and potential clients.

Education

Non Degree Program - Paralegal

Marycrest International
Davenport, IA

Skills

  • Strong analytical skills
  • Database servers
  • Local remoter systems support
  • Structured query language (SQL) expert
  • Project management
  • Document management
  • Excellent problem solving skills
  • Customer needs assessment
  • Content management systems
  • Cheerful and energetic
  • MS Office proficient
  • Effective team player
  • Superior organization skills
  • Staff training and development
  • Dependable and reliable
  • Resolution-oriented
  • Software Life Cycle Management
  • Software Testing
  • Software Troubleshooting
  • Problem Analysis and Resolution

Accomplishments

    Quality Assurance
  • Streamlined QA process to increase efficiency and reduce new product rollout time by one week.
  • Client Interface
  • Collaborated on client engagement strategy to drive entry into risk-driven project methodology, improving accuracy of project definition, sizing estimates, and yearly resource budget planning.
  • Improved client relationships and project predictability through shared business and technical perspectives, agreed project roles, risk assessment, use cases, transparent business-aligned development efforts, and time-boxed delivery.

Community Service

Boosters President - GHS Trap Shooting Team  2024 

Boosters President -  Geneseo High School Bowling Boosters 2015

Volunteer Geneseo Humane Society
Coach, Soccer Coach (Traveling) 1992-2014

Timeline

Contractor Administrative Assistant

Geneseo Chamber Of Commerce
10.2023 - 03.2024

Weight Loss Consultant

Midwest Massage And Wellness Center
04.2021 - 05.2023

Software/Business Analyst

Barry County Services
03.2014 - 02.2017

Center Director

Jenny Craig
04.2013 - 03.2014

Sr. CABS Analyst/Revenue Assurance

Time Warner Cable Services
10.2010 - 03.2013

CABS SME/Customer Service Manager

Cordia Communications
01.2009 - 01.2010

CABS and End User Billing Customer Service Manager

Gensoft Systems
10.1997 - 07.2009

Non Degree Program - Paralegal

Marycrest International

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