Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christine Cloutier

Portland,ME

Summary

Postmaster and Field Financial Analyst with comprehensive experience in postal operations, staffing management, and financial analysis. Proven track record in enhancing customer satisfaction and streamlining processes. Skilled in inventory control, employee training, and implementing cost-saving measures, bringing a proactive approach to operational excellence and client relationships.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Postmaster

United States Postal Service, USPS
08.2017 - Current
  • Assisted customers in determining proper postal service to align with individual needs.
  • Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
  • Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
  • Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
  • Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
  • Hired, trained, and evaluated performance of 40+ employees.
  • Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
  • Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
  • Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 42%.

Field Financial Analyst

United States Post Office
07.2022 - 11.2023
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
  • Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
  • Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
  • Played a key role in annual audits by preparing detailed schedules, supporting documentation, and assisting auditors throughout the process.
  • Facilitated smoother internal audits, standardizing documentation and evidence collection procedures.

Bulk Mail Manager for Northern New England

United States Post Office
09.2019 - 03.2020
  • Coordinated interdepartmental communications via an internal courier system, fostering improved collaboration between teams.
  • Implemented cost-saving measures through effective budget management and resource allocation for mailing supplies.
  • Optimized mailbox organization, creating clear labeling systems for easy identification and processing of mail items.
  • Implemented a tracking system for high-value shipments, ensuring reliable delivery and increased customer satisfaction.
  • Maintained detailed records of all incoming and outgoing mail transactions for accurate tracking purposes and future reference if needed.
  • Maximized productivity through effective delegation of tasks among team members based on individual strengths and workload capacity.
  • Provided excellent customer service, addressing inquiries and resolving concerns related to mail delivery efficiently and professionally.
  • Managed high-volume mail operations for optimal speed and accuracy, maintaining customer satisfaction.
  • Developed strong working relationships with postal service providers, ensuring smooth collaboration and communication.
  • Maintained up-to-date knowledge of postal regulations and policies, applying them consistently throughout all tasks.
  • Reduced delivery errors with thorough quality control checks and accurate address verification.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Retail Manager for Nothern New England

United States Postal Sevice
01.2015 - 04.2016
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
  • Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
  • Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
  • Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
  • Contributed to company-wide initiatives by participating in regional manager meetings, sharing best practices, and collaborating on strategy development.
  • Cultivated relationships with high-value customers to understand their needs and ensure their loyalty.
  • Coordinated inventory management to minimize stock shortages and ensure product availability for customers.
  • Revamped product displays to enhance visual appeal and stimulate interest.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Retail Operations Specialist

United States Postal Service
08.2014 - 01.2015
  • Reduced store shrinkage levels through diligent loss prevention strategies and regular audits of inventory.
  • Mentored junior staff members, empowering them to take on additional responsibilities and grow within the company.
  • Assisted in recruiting top talent for open positions within the store, helping build a high-performing team focused on excellent customer service.
  • Collaborated with marketing team to execute promotional campaigns that boosted store traffic and sales conversions.
  • Implemented effective staff training programs, leading to improved employee performance and higher retention rates.
  • Enhanced customer satisfaction by efficiently addressing and resolving retail operation issues.
  • Created detailed reports on retail operations metrics such as sales performance, inventory turnover rate, and gross margin analysis for senior management review.
  • Established clear communication channels within the team to promote a positive work environment and foster collaboration among employees.
  • Coordinated special events and product launches, attracting new clientele and generating buzz around the brand.
  • Trained new employees on company policies, sales techniques, and customer service best practices.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Supervisor of Customer Services

United States Postal Service
10.2012 - 08.2014
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

No Degree - Accounting And Business Management

Husson College
Portland ME
05.2015

High School Diploma -

Deering High School
Portland, ME
06.1982

William F. Bolger Center
Potomac, MD

Skills

  • Operational policies knowledge
  • Safety Procedures
  • Postal regulations
  • Deadline-oriented
  • Employee Training
  • Customer-Oriented
  • Workload Management
  • Environmental awareness
  • Self Motivation
  • Problem-solving aptitude
  • Staff Training
  • Task Prioritization

Certification

Lean Six Sigma Yellow Belt training 2021

Providing Exceptional Customer Care training at William F. Bolger Center Potomac MD 2020.

Counseling At Risk Employees - Refresher training 2024.

Sarbanes Oxley Compliance training - Refresher training 2024.

Time and Attendance including FMLA compliance.

Analytics University Network Operations Program - Bronze level certification.

Understanding the Uniformed Services Employment and Reemployment Rights - Refresher training 2024.

Providing Communications Accomodations - Refresher training 2024


Timeline

Field Financial Analyst

United States Post Office
07.2022 - 11.2023

Bulk Mail Manager for Northern New England

United States Post Office
09.2019 - 03.2020

Postmaster

United States Postal Service, USPS
08.2017 - Current

Retail Manager for Nothern New England

United States Postal Sevice
01.2015 - 04.2016

Retail Operations Specialist

United States Postal Service
08.2014 - 01.2015

Supervisor of Customer Services

United States Postal Service
10.2012 - 08.2014

No Degree - Accounting And Business Management

Husson College

High School Diploma -

Deering High School

William F. Bolger Center
Christine Cloutier