Christine Collins
Abingdon,MD
Summary
Ambitious, career-focused job seeker, eager to obtain an entry-level technical position to help launch career, while achieving company goals. Adaptable and driven with strong work ethic. Open to gain knowledge of new concepts with the ability to learn quickly.
Overview
9
9
years of professional experience
Work History
Veterinary Assistant
Bel Air Veterinary Hospital
Bel Air , MD
2015.11 - Current
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Assisted veterinarians with medical care such as exams, vaccinations, anesthetized surgical procedures.
- Provided detailed patient care instructions to pet owners.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Maintained accurate medical records of all patients.
- Administered immunizations and treatments following veterinarian instructions.
- Sterilized and maintained veterinary care instruments and equipment.
- Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Trained new veterinary staff on office procedures and requirements.
- Obtained information and history from clients to maintain medical charts.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
Customer Service Representative
Bel Air Veterinary Hospital
Bel Air , MD
2015.11 - Current
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Kennel Technician
Bel Air Veterinary Hospital
Bel Air , MD
2015.11 - Current
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Performed minor grooming services such as brushing fur coats and trimming nails.
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
Education
Associate of Applied Science - Computer Information Systems
Harford Community College
Bel Air, MD2024-08
Skills
- Veterinary standards and procedures
- Medical record-keeping
- Animal Handling
- Attention to Detail
- Task Prioritization
- Stress Management
- Problem-Solving
- Organizational Skills
- Team Collaboration
- Time Management
- Decision-Making
- Adaptability and Flexibility
- Multitasking
- Analytical Skills
- Effective Communication
- Coachable
References
References available upon request.
Timeline
Veterinary Assistant
Bel Air Veterinary Hospital
2015.11 - Current
Customer Service Representative
Bel Air Veterinary Hospital
2015.11 - Current
Kennel Technician
Bel Air Veterinary Hospital
2015.11 - Current
Associate of Applied Science - Computer Information Systems
Harford Community College
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