Results-driven healthcare leader with expertise in adult medical-surgical, geriatric care management, infection control, plasma donation, and telehealth care coordination. Experienced in assessing critical situations and implementing effective interventions. Recognized for mentoring and fostering team development while demonstrating reliability and accountability.
Work History
Recovery Care Coordinator-Virtual Care Unit
2 Years 7 Months
Contessa Healthcare/Amedisys | 01.2024 - Current
Virtual patient assessments, education, troubleshooting via Telehealth.
Communicate with providers and multidisciplinary team members via Microsoft Teams, EPIC chat, Tigertext, and Symplr.
Participating in the implementation of processes and workflows to enhance patient outcomes and streamline for multiple markets.
Experience with EPIC and Cerner in multiple states.
Acquired necessary supplies through Medline and DME companies to ensure patient care.
Interacts with the patient and the multidisciplinary team to evaluate and document measurable health care goals. Utilized for trends in patients' vital signs and and questionnaires.
Managed incoming calls and directed them to relevant team members for efficient communication.
Troubleshooting technology issues/concerns with patients, families and team members.
Coordinated appointment and transportation needs, initiating emergency services across multiple states.
Coordinates in home testing( ultrasound, X-ray, EKG) through Trident Care.
Ordered supplies via Medline and DME companies for patient needs.
Medical staff Associate- RN
1 Year
CSL Plasma | 01.2022 - 01.2023
Conducted confidential interviews with donors to assess suitability and ensure safety in donation process
Performs medical history reviews and health assessments
Collaborates with center medical director and center physician
Assess and review results of laboratory test results
Assisted donors in understanding the donation process and addressing their concerns
Handled medical emergencies by delivering immediate care in accordance with Standard Operating Procedures, ensuring patient safety
Managed employee hepatitis vaccination program to maintain compliance and safeguard health within the organization
Nurse Manager: Medical Unit and Intensive Care
10 Years 7 Months
Rochester General Hospital | 01.2016 - 2021
Oversaw the delivery and maintenance of excellent standards of patient care at all times.
Led daily operations of nursing staff to ensure quality care and effective functioning of unit.
Collaborate with multidisciplinary teams to ensure the highest quality plan of care is developed for patients.
Monitor data for quality improvement, and patient outcomes.
Educate and coach staff to develop and maintain a strong team atmosphere.
Collaborate with nurse educator to coordinate staff education.
Oversaw staffing levels to ensure adequate coverage for patient care.
Managed budget and payroll functions to support operational efficiency.
Developed standardized staffing guidelines for RGH
Developed standardized staffing guidelines at RGH to optimize team efficiency and patient care.
Assist in new grad education series to facilitate conversation and mentor growth
Participated in the Hospital Capacity Management project for the critical care tower.
Developed pediatric behavioral management checklist to ensure safety for patient and care guidelines for staff
Served as Patient Ambassador to enhance patient experience and streamline staff workflow.
Infection Preventionist
Rochester General Hospital | 01.2021 - 01.2021
Helped manage hospital-acquired infections
Developing and teaching educational material related to infection prevention
Completed case reviews and submitted findings to NHSN to ensure compliance and improve infection tracking
Managed patient isolation status to minimize risk of hospital-acquired infections
Monitor data for quality improvement, and patient outcomes
Provided guidance to staff on infection prevention practices, enhancing overall patient safety and care quality
Collected data to support infection control initiatives
Prepare units for regulatory visits
Developed CHG bathing education for staff, and developed patient brochure
Care Management Observation Unit
Rochester General Hospital | 01.2016 - 01.2016
Facilitated home care referrals for patients in need of assistance.
Coordinated transportation and clothing for discharged patients to ensure smooth transitions home
Identified patients needing durable medical equipment
Identified and arranged for patients with durable medical equipment and related companies
Secured medication authorizations from insurance providers to ensure patient access.
Complete L.A.C.E scores and discharge plans
Collaborate with Social Work, physicians and other care teams to prepare patient for discharge and safe living arrangement at home
Schedule PCP follow-up appointments and new patient PCP appointments
Clinician III Staff nurse - 5800 acute medical/behavioral unit
10 Years
Rochester General Hospital | 01.2006 - 01.2016
Provided patient care on a 39 bed acute medical behavioral unit.
Assessed and treated acute medical/behavioral adult and pediatric patients, ensuring comprehensive care.
Served as Charge Nurse overseeing daily operations of the unit.
Mentored new staff and nursing students, enhancing their skills and integration into the unit.
Collaborate with social work, physicians and other care teams to better care for patients.
Managed staff scheduling to ensure adequate coverage for patient care.
Trained and experienced with telemetry
Conducted patient education sessions regarding discharge and ongoing care.
Infection prevention liaison and performed audits at the unit level
Collaborated with social work, physicians, and care teams to coordinate patient-centered care and improve outcomes.
Provided CAUTI education to nursing staff and PCTs, ensuring all new hires received training.
Education
Master’s - Nursing Leadership and Administration
Robert’s Wesleyan College | Rochester, NY
Bachelor of Science - Nursing
University of Phoenix | Phoenix, AZ
Associate of Applied Science - Nursing
Monroe Community College | Rochester, NY
Skills
Case management
Clinical documentation
Patient education
Organizational management
Process improvement
Patient advocacy
Medical terminology understanding
Documentation proficiency
Certification
2023-current American Nurses Credential Center (ANCC) - Medical-Surgical Nursing
2023-current American Nurses Credential Center (ANCC)- Gerontological Nursing
Awards
March 2018 Certificate of Achievement in Accelerated Nurse Leadership Cohort
Licensure
RN325998
Timeline
Recovery Care Coordinator-Virtual Care Unit
Contessa Healthcare/Amedisys
01.2024 - CurrentRead More
Medical staff Associate- RN
CSL Plasma
01.2022 - 01.2023Read More
Infection Preventionist
Rochester General Hospital
01.2021 - 01.2021Read More
Nurse Manager: Medical Unit and Intensive Care
Rochester General Hospital
01.2016 - 2021Read More
Care Management Observation Unit
Rochester General Hospital
01.2016 - 01.2016Read More
Clinician III Staff nurse - 5800 acute medical/behavioral unit
Rochester General Hospital
01.2006 - 01.2016Read More
University of Phoenix
Bachelor of Science from Nursing
Read More
Robert’s Wesleyan College
Master’s from Nursing Leadership and Administration