Christine Connors
Apache Junction AZ,AZ
Summary
I am a customer oriented candidate that is dedicated to delivering positive customer experiences to promote loyalty and repeat business. I am also organized and a dependable candidate successful at managing multiple priorities with a positive attitude. I have thirty years of experience in different industries. I have a excellent reputation for resolving problems and improving customer satisfaction.
Overview
28
28
years of professional experience
Work History
General Manager
Uhaul International
Phoenix, AZ
10.2019 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Managed employee reviews, training, schedules
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Effectively built customer and employee loyalty.
- Chaired monthly meetings with executive leadership to identify opportunities for improvement.
- Reviewed shift reports to understand current numbers and trends.
- Trained, coached and mentored staff.
Secretary
East Mesa Faternal Order Of Eagles
Mesa, AZ
06.2018 - 11.2021
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to members.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to Aerie #4508 volunteers by copying, faxing and filing documents.
- Recorded expenses and maintained accounting records.
- Entered data into system and updated customer contacts with information to keep records current.
- Drafted agendas, recorded minutes and created documents for meetings.
- Reviewed and balanced daily bank deposits and deposit report.
- Completed accurate weekly report documents, memos and invoices.
Office Manager
Classic Automotive Repair
Queen Creek, AZ
06.2004 - 09.2015
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Compared vendor prices and negotiated for optimal savings.
- Maintained database with customer updates and report generation.
- Oversaw productivity rates to increase revenue and production times.
Lead Waitress and Server
Sidekicks Steakhouse
Mesa, AZ
02.1994 - 01.2004
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
Education
Associates in Business Management - Business
Chandler Gilbert Community College
Gilbert, AZHigh School Diploma -
Newbury Park High School
Newbury Park, CA06.1982
Skills
- Performance Monitoring and Evaluation
- Hiring and Onboarding
- Sales Tracking
- Problem Anticipation and Resolution
- Data Consolidation
- Supervision and Training
- Inventory Tracking and Management
- Money Handling
- Customer Relations
- Increasing Occupancy
- Database Maintenance
- Accounts Receivable
Timeline
General Manager
Uhaul International
10.2019 - Current
Secretary
East Mesa Faternal Order Of Eagles
06.2018 - 11.2021
Office Manager
Classic Automotive Repair
06.2004 - 09.2015
Lead Waitress and Server
Sidekicks Steakhouse
02.1994 - 01.2004
Associates in Business Management - Business
Chandler Gilbert Community College
High School Diploma -
Newbury Park High School
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