CHRISTINE CONWAY-BALDER

Onshore to Offshore Transition (India) (July 2025 to January 2026)

• Coordinate cross-functional stakeholders, including onshore teams, offshore delivery teams, operations, IT, HR, and leadership.
• Track resource readiness, onboarding, and ramp-up of offshore team members.

Transformed Medicaid Statistical Information System (T-MSIS) Kansas Account (May 2023 to July 2025)

• Developed and maintained detailed project plans for upgrading the T-MSIS Data Dictionary to version 4.0 to ensure that state systems correctly map their data to the new record layouts.
• Ensure adherence to the new data quality definitions and validation rules provided in the Data Guide.
• Tracking progress and risk assessment is essential for compliance, effective data management, and accurate Medicaid and CHIP data submission to CMS.

Crossroads Women, Infants, and Children (WIC) Management Information Systems (MIS) Services Application (April 2021 to May 2023)

• Facilitated client-facing meetings and served as primary point of contact for WIC User Group, a four-state consortium, while maintaining project plans.
• Define, develop, and implement release management plans for new functionality and patch releases.
• Manage scope, including change requests, defect corrections, and maintenance items.
• Maintain change requests from vendors, verifying key stakeholders' review, and provide feedback.
• Collaborate with QA Lead on development of test schedules/plans.
• Track progress, verifying key milestones are being met for State PMO and User Group.
• Manage key milestones, escalating results requiring corrective actions.
• Schedule and lead release readiness meetings, develop release readiness, and sign-off documentation.
• Schedule and monitor tasks for business analysts, developers and QA resources.
• Lead process improvement initiatives and lessons learned sessions.
• Mentor team members.

Each project includes, but is not limited to, the following:

• Providing weekly, bi-weekly, and monthly status reports per contract requirements and service level agreements.
• Ensuring clear communication across time zones, including scheduling and leading status meetings and updates.
• Establish and report on key performance indicators (KPIs) and transition success metrics.
• Monitored progress against timelines, scope, quality standards, and dependencies.
• Identified and mitigated risks and delays using project management tools to maintain project timelines.
• Ensuring compliance with company policies, data security, and regulatory requirements.
• Facilitating knowledge transfer, documentation, and training plans to ensure successful handoff of responsibilities.

• Led in defining Requirements, Test Repository, and Test Planning in Zephyr for accurate reporting of test coverage and execution status to the clients.
• Developed and executed formal test plans for new functionality and defect corrections.
• Established requirement traceability for new change requests, enhancing clarity and alignment among project stakeholders.
• Defined test milestones, schedules, estimates, and resource plans.
• Collaborated with project manager, stakeholders, business analysts, and development team to ensure understanding and fulfillment of requirements.

• Defined, developed, and executed release management plans for new functionality and patch releases.
• Scheduled and led release readiness meetings, developing sign-off documentation and coordinating deployment tasks and timelines for successful release execution.
• Tracked progress and verified key milestones, ensuring timely delivery of releases.
• Managed scope of change requests, defect corrections, and maintenance items to ensure alignment with project objectives.
• Defined preproduction environments (Development, QA, Staging, Sandbox, Training, Performance and DR) and coordinate data requirements, refreshes, and version upgrades.
• Developed test schedules and coordinated release and testing activities for functional, UAT, integrated, and performance testing, including assigning work and supervising testers.
• Maintained change requests from vendors and verified stakeholder reviews.
• Performed testing of incoming and outgoing interfaces. Coordinated with appropriate subject matter experts, technical partners, and vendors.
• Reported defects by entering updates into JIRA defect tracking system, prioritizing and scheduling corrections for upcoming builds, and supervising testers.

• Facilitated Production Readiness Reviews for significant projects at weekly Advisory Board Meetings, ensuring stakeholder alignment on project readiness and minimizing post-launch issues.
• Prepared monthly implementation activities, validating that each release met production readiness criteria and received full authorization.
• Collaborated with Application Support Teams to identify changes linked to production incidents, streamlining incident resolution processes and reducing downtime.
• Managed complex projects and initiatives within the team and across multiple product lines.
• Responded to internal and external audit requests.

• Leveraged emergency call system to integrate resident medical documentation for rapid access during emergencies.
• Evaluated and implemented procedural and policy changes to streamline operations.
• Completed purchase orders and tracked work orders to maintain accurate records.
• Prepared schedules and wrote internal and external correspondence to facilitate communication.
• Managed front desk operations and supported activities to ensure smooth daily operations.

• Supported all phases of rehabilitation services, contributing to effective patient care.
• Maintained detailed records for rehabilitation patients, ensuring departmental support and compliance.
• Ensured high quality and accuracy in all records and reporting processes.
• Identified and implemented procedural changes to improve operational efficiency.

• Established and implemented project management processes and methodologies in IT community, ensuring projects were delivered on time, within budget, met high quality standards, and satisfied customer expectations.
• Managed large-scale project from sales pitch to implementation, aimed at increasing sales revenue and reducing support costs through automation of manual processes.
• Led release readiness role with status checkpoints during release lifecycle, conducting readiness review sessions and risk mitigation planning to secure approval for implementation of deferred defects.
• Developed action plans for development and test leads to ensure project timelines were met.
• Presented project status reviews to Senior Leadership Team, highlighting risk mitigation strategies during project lifecycles.
• Prepared and presented comprehensive project reviews to key stakeholders across the enterprise.
• Developed end-to-end test plan and define test case scenarios for cross-functional projects.

• Led major conversion projects for 34 cross-functional applications, ensuring seamless integration and functionality.
• Created and published release management reports, reconciling data from multiple sources to enhance accuracy and transparency.
• Devised comprehensive Release Management plans companywide.
• Managed data refreshes and software upgrades across QA and training environments to maintain system integrity.
• Resident expert for managing Quality Center Requirements Module to verify full traceability of requirements throughout project lifecycle.
• Provided critical data to internal and external auditors for Sarbanes Oxley (SOX) compliance, enhancing audit readiness.
• Analyzed IT processes to identify gaps in requirement traceability.
• Aligned departmental goals with corporate objectives to ensure strategic coherence.
• Recruited and trained new staff to enhance team capabilities. Managed staff performance by defining performance objectives and conducting periodic evaluations to assess progression and/or modifications.

• Led incorporation of Hewlett-Packard (HP) Quality Center tool into methodology and standard practices.
• Developed and executed formal test plans for multiple applications, specializing in cross-functional dependencies and end-to-end workflows.
• Directed the comprehensive conversion test plans from the legacy system to a web-based system.
• Streamlined workflow in HP Quality Center to improve tracking of planning and delivery for waterfall and agile test plans.
• Coordinated integration of testing efforts between parent and newly acquired company, ensuring alignment and efficiency.
• Implemented matrix reporting to facilitate process improvements.
• Established and nurtured relationships with internal and external client groups to facilitate collaboration and communication.

• Developed and executed formal test plans for multiple applications, specializing in cross-functional dependencies and end-to-end workflows.
• Coordinated applications with incoming and outgoing dependencies across vendors, ensuring seamless integration and reliable functionality.
• Developed macros that streamlined execution of large volume batch jobs, significantly improving testing efficiency.
• Created and managed input files manually for testing negative scenarios in applications.
• Created access database to monitor testing progress, tracking defects and test execution status, enhancing oversight and accountability.