Christine Conwell
Summary
Seasoned Customer Service and Accounts Payable/Receivable Representative with 30 years experience. Providing top notch and detailed work in high stress settings. Highly skilled at processing high volumes of orders, inventory research and customer complaint resolution.
Comparing purchase orders, prices, terms of payment. Ensuring bill are paid in a timely manner.
Invoice customers and process payments.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
33
33
years of professional experience
Work History
Customer Service Representative/Sales Support
Ravago Chemicals North America
2023.01 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Educated customers about billing, payment processing and support policies and procedures.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved accounting, service and delivery concerns.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service/Accounting Assistant
Specialty Chemical Sales
1999.10 - 2023.01
- Matched purchase orders with invoices and recorded necessary information.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Contributed to cost-saving initiatives by analyzing expenditure patterns and recommending areas for improvement or reduction.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative/Billing Specialist
Palmer Supplies Inc.
1990.10 - 1999.10
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved accounting, service and delivery concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Avon High School
Avon06.1985
Skills
- Complaint Investigation
- Microsoft Office
- Microsoft Outlook
- Calm and Professional Under Pressure
- Problem Resolution
- Transaction Processing
- Clerical Support
- Cross-Functional Collaboration
- Account Updates
- Shipping procedures understanding
Timeline
Customer Service Representative/Sales Support
Ravago Chemicals North America
2023.01 - Current
Customer Service/Accounting Assistant
Specialty Chemical Sales
1999.10 - 2023.01
Customer Service Representative/Billing Specialist
Palmer Supplies Inc.
1990.10 - 1999.10
High School Diploma -
Avon High School
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