Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christine Cooey

Aurora,CO

Summary

Seasoned Assistant Manager/Optician with over 20 years of optical knowledge, excelling in frame selection and inventory management at All About Eyecare. Demonstrated expertise in employee performance evaluations and exceptional customer service, significantly enhancing client satisfaction and staff development. Skilled in retail operations and compliance, adept at fostering a results-driven team environment.

Overview

20
20
years of professional experience

Work History

Assistant Manager/Optician/Frame Buyer

All About Eyecare
08.2014 - Current
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Filed claims with vision and medical insurance companies.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Calibrated seg heights, vertex, and pupillary distance and panto tilt to customize eyeglass orders and create perfect fit.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Interviewed and hired our entire staff, all have been employed at our office since 2020.
  • Team player, able to cross over to any department and help out when needed.
  • Managed all yearly reviews and gave constructive criticism when needed.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Frame buyer for All About Eyecare. I meet with all the frame reps and decide which frames best fit the clientele, keep track of inventory, orders, and best sellers, as well as keeping up with the latest fashion trends and maintaining the classics.

Optometric Technician Manager

Ponderosa Vision Clinic
01.2010 - 08.2014
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Conducted pretest procedures on over 25 patients daily, to gather data before exam and make eye appointments more efficient and productive.
  • Collaborated with optometry staff to reach individual and team goals.
  • Ran all weekly meetings and trainings.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Optician/Optometric Technician/Front Desk

Vision First Eyecare
05.2007 - 01.2010
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Cleaned or sterilized ophthalmic or surgical instruments.

Medical Secretary

Vision Care Specialists
01.2006 - 05.2007
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.

Ophthalmic Front Desk/Receptionist Administrator

Dr. Jennifer Grin, M.D.
01.2005 - 01.2006
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.

Education

Business Administration And Management

Metropolitan State University of Denver
Denver, CO

High School Diploma -

Milwaukee High School
Milwaukee, OR
06.2002

Skills

  • 20 years of optical knowledge
  • Frame Buyer
  • Excellent Customer service
  • Product and service knowledge
  • Task Delegation
  • Employee Scheduling
  • Recruiting and interviewing
  • Employee Performance Evaluations
  • Compliance understanding
  • Retail Operations
  • Staff Development

References

- References available upon request

- Please do not contact my current employer until a job offer is discussed

Timeline

Assistant Manager/Optician/Frame Buyer

All About Eyecare
08.2014 - Current

Optometric Technician Manager

Ponderosa Vision Clinic
01.2010 - 08.2014

Optician/Optometric Technician/Front Desk

Vision First Eyecare
05.2007 - 01.2010

Medical Secretary

Vision Care Specialists
01.2006 - 05.2007

Ophthalmic Front Desk/Receptionist Administrator

Dr. Jennifer Grin, M.D.
01.2005 - 01.2006

Business Administration And Management

Metropolitan State University of Denver

High School Diploma -

Milwaukee High School

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Christine Cooey