Senior Operations Manager
Talcott Financial Group
Hartford, CT
01.2025 - Current
- Implemented a comprehensive approach covering all aspects of operations from strategic planning to daily execution.
- Achieved adherence to project and department milestones within approved budgets.
- Aligns activities and initiatives to support and enhance the organization's objectives.
- Established service level standards to enhance response times and issue resolution.
- Coaches and develops staff, evaluating their performance.
- Represents the department on major cross-functional initiatives.
- Identified and executed process improvements through collaboration across departments.
- Analyzed efficiency of operational processes and proposed improvements.
- Managed collaboration efforts for implementation of multi-faceted projects involving policy administration systems.
- Analyze performance metrics and create detailed presentations for leadership team.
- Developed and led operational team, ensuring professional guidance.
- Maintained adherence to internal policies and external regulations.
- Analyzed and mitigated operational difficulties upon emergence.
