Christine Corbin
Barlow,KY
Overview
2026
2026
years of professional experience
Work History
Insurance Telephone Representative
Amb
Paducah, KY
05.2025 - Current
- Provided information about products and services, enhancing customer's understanding and engagement.
- Documented customer interactions in CRM system for tracking and follow-up purposes.
- Assisted customers with order placements, returns, and exchanges efficiently.
- Maintained detailed records of customer interactions, tracking trends, and identifying areas for improvement.
- Enhanced junior team performance through mentoring.
- Reduced average call handle time without sacrificing quality by utilizing efficient problem-solving techniques.
- Implemented best practices throughout service calls, increasing satisfaction surveys Number%.
- Handled escalated calls professionally, resolving complex issues while maintaining composure under pressure.
- Delivered single call resolutions and maintained customer satisfaction through quality servicing.
- Minimized escalations by identifying and addressing client needs.
- Mastered product knowledge to provide expert advice and tailored recommendations to customers'' needs.
- Troubleshot Product or Service problems, applying advanced understanding of offerings.
- Assisted in training new hires, sharing best practices, and contributing to a supportive team environment.
- Collaborated with team members to improve overall performance, resulting in higher customer satisfaction ratings.
- Exceeded performance metrics consistently, earning recognition as a top-performing Telephone Representative on multiple occasions.
- Navigated various software systems simultaneously to access vital information quickly during calls with customers.
- Adapted communication style based on each client''s preferences, resulting in improved caller satisfaction levels across diverse demographics.
- Retained customers through persuasive negotiation skills and offering suitable solutions for their concerns or complaints.
- Developed rapport with clients by demonstrating genuine interest in their needs and providing personalized assistance accordingly.
- Balanced competing priorities effectively during high-volume periods to ensure all callers received prompt assistance.
- Streamlined call routing for swift issue resolution and increased efficiency in handling customer concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
Solera Advance Holdings
Paducah, KY
2018 - 2024
Timeline
Insurance Telephone Representative - Amb
05.2025 - Current
Customer Service Representative - Solera Advance Holdings
2018 - 2024