Hi, I’m
Christine Cormier
Humble,TX
Summary
Skilled Restorative Aide and Customer Service Representative with a proven track record at Kingwood Rehabilitation and Health Care. Excelled in patient care, enhancing recovery through comprehensive restorative practices and exceptional verbal communication. Achieved increased patient satisfaction and loyalty by resolving conflicts with empathy and professionalism. Specialized in geriatric care and customer service, fostering significant improvements in patient well-being and customer relations.
Overview
14
years of professional experience
Work History
Kingwood Rehabilitation and Health Care
Restorative Aide
08.2017 - Current
Job overview
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Performed routine clinical duties such as taking vital signs or administering medication under nursing supervision when required.
- Supported physical therapy sessions for improved mobility and strength in patients.
- Maintained detailed records of treatments administered, facilitating accurate documentation and continuity of care for each patient.
- Facilitated group activities designed to enhance socialization skills among rehabilitating individuals, contributing to overall well-being improvements.
- Enhanced patient recovery by providing comprehensive restorative care and assistance with daily activities.
- Assisted patients with range-of-motion exercises, promoting flexibility and preventing muscle atrophy.
- Provided emotional support to patients throughout their rehabilitation process, fostering a nurturing environment conducive to healing.
St.Anthonys Hospital
Customer Service Representative
11.2010 - 08.2014
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Panola College , Carrhage, Tx
CNA Certificate
09.2001
Skills
- Safety awareness
- Verbal communication
- Range of motion
- Transfer techniques
- Geriatric care
- Gait training
- Balance training
- Neurological rehabilitation
- Functional mobility
- Adaptive equipment
- Customer service
- Patient care
- Patient education
Timeline
Restorative Aide
Kingwood Rehabilitation and Health Care
08.2017 - Current
Customer Service Representative
St.Anthonys Hospital
11.2010 - 08.2014
Panola College
CNA Certificate
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