Christine Correa
Lincoln,USA
Summary
Professional administrative specialist with comprehensive background in delivering efficient office support and customer service. Known for reliability and ability to adapt to changing needs, ensuring smooth office operations. Possesses strong organizational skills and collaborative mindset that fosters positive team environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Servpro of Auburn/Rocklin
10.2022 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other staff members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
- Enhanced efficiency of mail distribution, ensuring timely delivery and response.
- Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines.
- Streamlined invoice processing, contributing to improved vendor relationships and financial management.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Improved client satisfaction with timely and accurate information provision.
Security Officer
A1 Protective Services
10.2021 - 01.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Completed full building and grounds patrols to spot and investigate concerns.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled commercial property and associated parking garage.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
- Facilitated swift resolution of conflicts between individuals on-site using strong interpersonal skills and conflict-resolution techniques.
- Demonstrated sound judgment in identifying potential risks, taking appropriate action to prevent incidents from escalating.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Monitored CCTV cameras and alarm systems for security breaches.
Players Services Supervisor
Sky River Casino
07.2022 - 10.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Assists Player Services Manager with all department activities including department equipment ordering, installations and training.
- Assists in the overseeing of the interviewing, selection, training, and discipline process of subordinate team members.
- Ensures Player Services Reports and supplies are processed and maintained.
- Meets and greets players on the floor at special events and at promotions. Works closely with the marketing management and other key decision-making individuals to meet marketing and guest service objectives.
- Schedules, supervises and guest service trains of Player Services staff.
- Assists in facilitating and completing performance reviews of all employees within department on a yearly basis.
- Receives direction from marketing department and effectively communicate to supervisors and staff.
- Serves as a working manager and will be available for any guest service issues that may arise
- Provides feedback to marketing department on specific issues as they relate to the department and to the guests.
- Assists in implementation and execution of promotions, programs, and drawings to include audit for promotional accuracy.
- Maintains company policies and executing disciplinary actions when necessary.
- Works closely with the Casino Hosts, Slot Department, Food & Beverage Department, Facilities and Wardrobe Department.
- Assist in making reservations for guest requests including meals, drinks, tickets, etc.
- Handles Player’s Club promotions and redemptions as applicable.
- Acts as liaison between guests and management as relates to needs of guests’ complaints and concerns.
- Attends and participates in off property functions and events as assigned.
- Performs other duties as assigned.
Rewards Supervisor
Thunder Valley Casino Resort
06.2017 - 06.2022
- Acknowledged guest issues and resolved their problems quickly and efficiently.
- Supervise the Players Club staff during their assigned shift.
- Understand player rating criteria, Club benefits and the Casino Management System.
- Uphold strict standards of confidentiality in regards to Player Club member information.
- Responsible for accurately maintaining member data of the Club by use of computerized Casino marketing software.
- Provide daily shift reports to the Players Club Manager.
- Monitor all transactions made in regards to Players Club coupon redemption and points validation.
- Issue complimentary services (food, entertainment, logo merchandise and beverages) according to guidelines set forth by the Players Club Manager.
- Assist the Players Club Representatives in accurately inputting player information into the tracking system.
- Handle guest questions and/or complaints in a professional manner in absence of Players Club Manager.
- Maintain friendly and personable rapport with all Casino guests and club members.
- Ensure that all Players Club Representatives promote high quality guest service.
- Act as a role model for Team Members under your supervision by focusing on the demonstration of positive action, behavior, attendance, work ethic and guest service.
- Assist and participate in the execution of promotions, events and gaming tournaments, as required.
- Provide a professional level of guest service to both internal and external guests.
- Supervisors should maintain a professional relationship with Team Members under their supervision on and off duty.
- Responsible for preparing evaluations and issuing disciplinary actions when required.
- Responsible for communication within their department ensuring that information is shared with Team Members.
- Ensures full compliance with departmental and property policy and procedures and regulations.
- Assist team members in all box office refunds and follow proper overrides and protocol.
Rewards Representative
Thunder Valley Casino Resort
07.2015 - 06.2017
- Enrolled new guests in the Rewards Club.
- Maintains a working knowledge of the Rewards Club in order to effectively explain same to guests.
- Provides smooth and efficient service to guests.
- Maintains a working knowledge of casino facilities, as well as current and upcoming special events, in order to advise guests and fellow team members, whenever possible.
- Facilitates the flow of information throughout the department by attending regularly scheduled departmental meetings.
- Resolves minor guest conflicts, which relate to Rewards Club.
- Ensures a maximum level of guest service and satisfaction is achieved and maintained.
- Inspects and re-stocks Rewards Club printed material.
- Sets up Slot Tournament in computer, runs the tournament start to finish, and emcee's on the microphone during the tournament.
- Assists Promotions before, during and after events and drawings.
- Redeems gifts for various weekly gift giveaways.
- May be asked to assist at off-property events representing Thunder Valley Casino.
- Performs all other duties as assigned.
- Cash handling with box office sales.
- Assist with outdoor box office sales and able to provide questions about upcoming shows.
- DUTIES AND RESPONSIBILITIES:
Salon Receptionist
eSalon
01.2013 - 07.2015
- Answering the phone and scheduling appointments for all stylists.
- Welcome guests upon entering the salon, Answer questions about salon services and products.
- Handle money, able to operate a cash register, calling to confirm appointments folding and washing towels, cleaning stylists stations after each client, clean wash stations, restock products, wash all client dishes and hair color dishes.
- Offer recommended hair products to all clients, order and stock all new inventory and add to booking and sales system.
- Communicate at all times with all employees and verify availability to allow client appointments, educated in length of services offered by each stylist and be knowledgeable in what services all stylist offer.
- Close out all sales reports at the end of the day and close the salon.
Retail Support Merchandiser
Macy's
09.2008 - 07.2012
- Placement of merchandise on the selling floor or stock area assist in price changing execution.
- Organize and maintain merchandise in stockroom's, and fill in the selling floor as needed.
- Learn Macy's systems and procedures to enhance selling efficiencies and complete support duties.
- Pull merchandise for online customers and deliver to the designated area on the Receiving Dock.
- Assist in the preparation of merchandise for shipment to customers.
- Provide support for major sales events.
- Participate as needed in selling floor recovery, including folding and hanging merchandise and clearing fitting rooms.
- Performs other duties as assigned.
- Individual responsibilities may include placement of new merchandise receipts on the selling floor, moving merchandise to prepare for sales events, pulling merchandise for shipping to customers, and completing price changes.
- Retail Merchandise Placement Associates may also assist with clearing out fitting rooms, recover the selling floor by folding and rehanging merchandise, and organizing the selling floor and stock areas.
Fine Jewelry Sales Associate
Macy's
11.2004 - 09.2008
- Assisted clients in understanding their available options and helped them select the right service plans for their needs.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.
- Greeted customers and offered them assistance where possible.
- Informed customers about current promotions and sales, encouraging them to take advantage.
- Cross sell products in other departments.
- Comply with inventory control procedures.
- Ensure high levels of customer satisfaction by delivering excellent sales and service.
- Follow and make department sales goals on a monthly, quarterly and annual basis.
- Maintain in-stock supply and merchandise products on the sales floor.
- Process point of sale purchases and handle returns of merchandise.
- Remain knowledgeable of product line features.
- Welcome customers to the store and answer their questions.
Education
City College of San Francisco
San Francisco, CAHigh school diploma - undefined
South Tahoe High School
South Lake Tahoe, CA06.1996
Skills
- DOCUMENTATION
- Driving
- Computer literacy
- Basic math
- English
- Customer service
- Guest Services
- Merchandising
- POS
- Cash Handling
- Inventory Control
- Retail Management
- Typing
- Phone Etiquette
- Time Management
- Communication Skills
- Data Entry
- Retail Sales
- Organizational Skills
- Pricing
- Microsoft Word
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Payment collection
- Document scanning and digitization
- Document management
- Appointment scheduling
- Client relations
- Calendar management
- Scheduling appointments
- Confidential information management
- Office equipment maintenance
- Guest relations
- Meeting support
- Policy enforcement
- Project coordination
- Meeting coordination
- Mail routing
- Fee collection
- Document retrieval
- Travel arrangements
- Call handling
- Phone and email etiquette
Accomplishments
- Supervised team of 55 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Responded to over 40 customer inquiries each day.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
Certification
driver's license
Timeline
Receptionist Administrator
Servpro of Auburn/Rocklin
10.2022 - Current
Players Services Supervisor
Sky River Casino
07.2022 - 10.2022
Security Officer
A1 Protective Services
10.2021 - 01.2023
Rewards Supervisor
Thunder Valley Casino Resort
06.2017 - 06.2022
Rewards Representative
Thunder Valley Casino Resort
07.2015 - 06.2017
Salon Receptionist
eSalon
01.2013 - 07.2015
Retail Support Merchandiser
Macy's
09.2008 - 07.2012
Fine Jewelry Sales Associate
Macy's
11.2004 - 09.2008
High school diploma - undefined
South Tahoe High School
City College of San Francisco
Additional Information
- SKILLS
- Ability to work as a team Procedures Ability to communicate player in a fast-paced effectively with customers, environment, handling peers and management multiple priorities and quickly learning new
- Ability to handle physical Ability to work a flexible Attention to detail requirements to accomplish schedule, including morning, daily responsibilities evening and weekend availability
- Documentation and reporting Client and vendor relations Issue resolution