Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Corvese

North Attleboro,MA

Summary

Dynamic and dedicated professional with extensive experience at The American Legion Post 312, and the Hockomock YMCA, excelling in customer service and effective multitasking. Recognized for building loyal clientele and resolving conflicts with empathy. ASHI Certified in CPR First Aid and AED, committed to maintaining a safe and welcoming environment for all patrons.

Overview

17
17
years of professional experience

Work History

Bartender

The American Legion Post 312
08.2017 - Current
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Manage cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Maintain a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Perform opening and closing duties, printing sales reports, setting up for incoming shift, and stock inventory.
  • Contribute to a positive work environment through effective teamwork and communication with colleagues.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all.


Member Service Representative

Hockomock Area YMCA
02.2008 - Current
  • Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Respond to customer requests for member services, and company information.
  • Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
  • Develop rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exhibite high energy and professionalism when dealing with members and staff.

Child Watch Monitor

Hockomock Area YMCA
02.2008 - Current
  • Develop strong bonds with each child, to create a sense of security through reading stories, singing songs, hands-on activities and facilitating creative play. Diplomatically handle conflicts as they arise.
  • Collaborate effectively with fellow co-workers to maintain a safe, clean and hazard-free environment for children by adhering to strict safety guidelines and protocols.
  • Effectively communicate with guardians to ensure the continuity of care within the childcare setting.
  • Contribute to a nurturing atmosphere by consistently displaying warmth and empathy towards each child.
  • Sanitize tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Education

High School Diploma -

North Attleboro High School
North Attleboro, MA
06-1990

Skills

  • Effective multitasking
  • Professional Customer Service
  • Highly reliable
  • Supportive team member
  • ASHI Certified in CPR First Aid and AED
  • STOP Certified
  • Child Abuse Prevention Training
  • Online proficiency

Timeline

Bartender

The American Legion Post 312
08.2017 - Current

Member Service Representative

Hockomock Area YMCA
02.2008 - Current

Child Watch Monitor

Hockomock Area YMCA
02.2008 - Current

High School Diploma -

North Attleboro High School

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