Christine Crawford
Summary
Dedicated Patient Access Specialist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
25
25
years of professional experience
Work History
Office Assistant/Cashier
Harmon's Grocery Store
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Patient Access Specialist
Springfield Clinic
06.2001 - Current
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
- Increased accuracy in patient record-keeping through diligent data entry and regular database maintenance.
- Reduced billing errors by verifying demographic information and updating records as needed.
- Coordinated with medical professionals to ensure accurate insurance verification and authorization.
- Enhanced data accuracy by meticulously updating patient records in the electronic health record system.
- Provided exceptional customer service, resulting in increased patient retention and positive feedback.
- Improved patient satisfaction by efficiently managing intake processes and addressing concerns promptly.
Claims Statistical Clerk
Farmers Insurance Company
11.2000 - 12.2000
- Enhanced data accuracy by meticulously reviewing and verifying statistical reports.
- Streamlined data entry process for improved efficiency and reduced errors.
- Contributed to the development of a user-friendly database, resulting in easier access to important information.
- Collaborated with team members for the successful completion of various statistical projects.
Claims Analyst
Farmers Insurance Company
04.2000 - 10.2000
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Streamlined workflow processes for improved efficiency and reduced claim resolution times.
- Collaborated with cross-functional teams to develop best practices for claim handling procedures.
- Negotiated successful settlements with clients, ensuring a mutually beneficial outcome for all parties involved.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
Audit Clerk
Harper Oil Company
03.1999 - 04.2000
- Enhanced audit efficiency by streamlining processes and implementing automated systems.
- Reduced risk of errors with thorough review and cross-checking of financial statements.
- Ensured compliance with regulatory standards through meticulous adherence to policies and procedures.
- Assisted in the preparation of comprehensive audit reports, presenting findings to management for informed decision making.
Education
Associate of Science - Computer Business
Robert Morris University
Springfield IL1999
High School Diploma -
Girard High School, Girard IL
Girard05.1997
Skills
- Mail Handling
- Report Writing
- Administrative Support
- Office Administration
- Bookkeeping
- Data Entry
- Customer Service
- Spreadsheet Management
- Clerical Support
- Scheduling Appointments
- 50-60 Wpm Typing Speed
- Time Management
- Mail Sorting and Distribution
- Bank Deposit Reconciliation
- Patient Confidentiality
- Appointment Scheduling
- Data Entry Proficiency
- Insurance Verification
- Medical Terminology Knowledge
- Patient Registration
- Medical Insurance
- Payment Collection
- Caring and Empathetic
- Communicating to Patients and Families
Timeline
Patient Access Specialist
Springfield Clinic
06.2001 - Current
Claims Statistical Clerk
Farmers Insurance Company
11.2000 - 12.2000
Claims Analyst
Farmers Insurance Company
04.2000 - 10.2000
Audit Clerk
Harper Oil Company
03.1999 - 04.2000
Office Assistant/Cashier
Harmon's Grocery Store
Associate of Science - Computer Business
Robert Morris University
High School Diploma -
Girard High School, Girard IL
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