Summary
Overview
Work History
Education
Skills
Timeline
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Christine Crews

Pensacola,FL

Summary

Dynamic manager with a proven track record at Raineys Shell Station, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and performance management, achieving significant cost reductions. Skilled in complex problem-solving and staff training, fostering a productive and engaged work environment while ensuring high-quality service delivery.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

20
20
years of professional experience

Work History

Manager

Raineys Shell Statoin
03.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.

Phlebotomist

Baptist Hospital
05.2005 - 05.2015
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.

Education

No Degree - Psychology

Pensacola State College
Pensacola, FL

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Documentation and reporting
  • Strategic planning
  • Performance management
  • Shift scheduling
  • Sales management
  • Product management
  • Budget control

Timeline

Manager

Raineys Shell Statoin
03.2020 - Current

Phlebotomist

Baptist Hospital
05.2005 - 05.2015

No Degree - Psychology

Pensacola State College

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Christine Crews