Christine Crocker
Huntington Beach,CA
Summary
Demonstrated strength in improving team results across the board, including work quality and team performance. Proactive and motivational manager with a solid track record of accomplishments. Talented Supervisor successful at optimizing processes and removing bottlenecks while achieving challenging productivity and risk mitigation targets. Bringing remarkable initiative, superior work ethic and hardworking mentality. Desiring to apply 20 years of experience to a dynamic role with growth potential.
- Forward-thinking and encouraging leader with extensive people and management experience. Achievements include improving turn rate, quality standards, mentoring employees performance resulting in promotions and moves to higher skilled roles.
- Adept at streamlining processes and increasing efficiency while meeting demanding benchmarks for productivity and risk control. Offering strong initiative, exceptional work ethic and disciplined approach. Over 20 years of experience in managment.
Overview
12
12
years of professional experience
Work History
Underwriting Supervisor
Summit Funding Inc
Sacramento, CA
11.2020 - 11.2022
- Assisted employees to improve performance, closely mentoring new members, completing quarterly reviews and developing improvement plans to correct deficiencies.
- Built and managed highly successful Operations team consisting of underwriters, loan processors, and pre-auditors for loan documents
- Increased quality control ratings through forward-thinking updates to department policies and processes.
Underwriting Manager
AAG
Orange, CA
10.2017 - 10.2020
- Inspected financial statements, credit information and title data to complete underwriting process.
- Entered and maintained risk information in various information systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.1
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
Underwriting Manager AVP
Homestreet Bank
Newport Beach, CA
07.2014 - 10.2020
- Cultivate and maintain an effective working relationship with internal and external customers
- Embrace company culture
- Interview, hire and assist in training of new staff.
- Worked successfully with diverse group of management, sales, and coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Planned and completed group projects, working smoothly with others.
- Prioritized and organized tasks to efficiently accomplish service goals.
Underwriting Team Lead
Nationstar Mortgage
Irvine, CA
01.2013 - 07.2014
- Collaborated with management team to implement new work procedures or policies.
- Fostered positive employee relationships through communication, training and development coaching.
- Monitored team progress and enforced deadlines.
- Followed staffing strategies to achieve production goals.
- Delegated daily tasks to team members to optimize group productivity
- Manage workload and strategic planning for balancing to meet and exceed published SLA’s
- Review loans with team underwriters and second level review of all Non-agency loans for team
- Daily interaction with sales team on loan scenarios, exception requests, and troubleshoot loan issues
- Monitor and resolution of pre and post QC findings for team
Supervisor
Mortgage Underwriting MetLife Home Loans
Irvine, CA
09.2010 - 05.2012
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Worked closely with human resources to support employee management and organizational planning.
Education
High School Diploma -
Skills
- Staff Recruitment and Hiring
- Operational Reporting
- Customer Service
- Goal Setting
- Creative and Innovative
- Willing to Learn
- Relationship Building
- Service-Oriented
- Adaptable to Changing Conditions
- Staff Training
- Work assignments
- Employee training
- Customer Relations
- Pipeline management
- Relationship building
- Staff Management
- Process implementation
References
REFERENCES Available upon request
Timeline
Underwriting Supervisor - Summit Funding Inc
11.2020 - 11.2022
Underwriting Manager - AAG
10.2017 - 10.2020
Underwriting Manager AVP - Homestreet Bank
07.2014 - 10.2020
Underwriting Team Lead - Nationstar Mortgage
01.2013 - 07.2014
Supervisor - Mortgage Underwriting MetLife Home Loans
09.2010 - 05.2012
Mt San Antonio College - High School Diploma,
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