Christine Cross

Lead the design, execution, and evaluation of training programs supporting claims staff nationwide.

• Direct multi-workstream program development from needs assessment to implementation and measurement.
• Create strategic learning materials, videos, handouts, and presentations for internal stakeholders.
• Use data analysis to evaluate program effectiveness and identify areas for improvement.
• Partner with leaders across the organization to align training initiatives with strategic goals.

Managed complex bodily injury claims requiring analytical evaluation, negotiation, and cross-functional communication.

• Investigated injuries, liability, and coverage, synthesizing data to recommend next steps.
• Collaborated with attorneys, medical professionals, and claimants to move cases toward resolution.
• Maintained thorough documentation and communicated clearly with all stakeholders.

Led academic programs, faculty development, operations, and community partnerships in a nonprofit school setting.

• Designed and implemented school-wide programs aligned with youth development and academic achievement goals.
• Built and maintained strong relationships with parents, community partners, and local organizations.
• Interpreted student performance data to identify trends and prioritize resource allocation.
• Created professional development systems that strengthened teacher performance and instructional quality.
• Oversaw the evaluation, reporting, and continuous improvement of multiple school initiatives.

• Built youth-centered classrooms focused on leadership, resilience, and academic engagement.
• Implemented differentiated instruction and student-centered strategies to increase achievement.
• Maintained close partnerships with families and staff to support holistic student development.