Christine Cuccias
Lindenhurst
Summary
Personable and proactive approach for fostering positive work relationships & creating an engaging work environment. Well-versed in operational management with a focus on effective team coordination.
Committed to enhancing member satisfaction, Growth within my team and driving club Results..
Overview
20
20
years of professional experience
Work History
Assistant Club Manager
Bj's Wholesale Club
08.2009 - Current
- Fostered a positive work environment through clear communication, teamwork and recognition of employee achievements.
- Managed staff performance by setting expectations, providing feedback and conducting performance evaluations.
- Mentored new employees during their onboarding process to ensure a smooth transition into their role.
- Implemented safety protocols to maintain a safe environment for both staff and members.
- Enhanced member experience by providing exceptional customer service and resolving issues promptly.
- Streamlined administrative processes for improved efficiency in day-to-day operations.
- Supported club operations by Reviewing schedules, staff training and inventory control.
- Reported issues to higher management with great detail.
- Coordinated with local authorities to verify club compliance with all relevant laws and regulations.
- Implemented business strategies, increasing revenue, and effectively managing club P&L.
- Supervised creation of exciting merchandise displays to catch attention of Club Members.
Human Resources Manager
Bj's Wholesale Club
07.2004 - 08.2009
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained Payroll timecards, 401K Enrollment and Medical benefits.
- Managed HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated open communication channels between employees and management by conducting Daily Huddle meetings.
- Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key club positions.
- Conducted salary and market benchmarking analyses to ensure competitive compensation to attract top talent. (Annual Tire Bay rate Analysis).
- Conducted HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
- Facilitated successful organizational restructuring, ensuring smooth transitions and minimal disruption to operations.
- Distributed employee engagement surveys to identify areas of improvement.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Acted as Team member Liaison to improve communication between Club Leadership & staff.
Education
Bachelor of Science - Business Management Technology
Farmingdale State University
Farmingdale, NY06.2007
Associate of Science - Business Administration
Farmingdale State University
Farmingdale, NY06.2004
Skills
- Decision-making capacity
- Team motivator
- Providing Leadership
- Verbal and written communication
- Task prioritization
- Conflict resolution
- Performance management
- Business operations monitoring
- Time management
- Facility maintenance
Timeline
Assistant Club Manager
Bj's Wholesale Club
08.2009 - Current
Human Resources Manager
Bj's Wholesale Club
07.2004 - 08.2009
Bachelor of Science - Business Management Technology
Farmingdale State University
Associate of Science - Business Administration
Farmingdale State University
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