Summary
Work History
Education
Skills
Websites
Tools
Affiliations
Timeline
Generic
Christine Cunniff

Christine Cunniff

PHILADELPHIA,PA

Summary

Results-oriented UX strategist with 7 years of experience in diverse verticals and environments. Proficient in developing solutions that serve the sweet spot of business goals and user needs. Bringing focus, organization, passion, communication, confidence, and experience to the table.

Work History

Senior UX Strategist

Vangaurd
07.2022 - Current
  • Leading a cross-functional team responsible for creating a product agnostic and omnichannel enablement strategy for personalization and next best action in B2B.
  • Identifying appropriate touchpoints and target customers across a complex business landscape.
  • Designing our project process and influencing our research plan.
  • Documenting hypotheses, assumptions, and learnings throughout the project.
  • Reporting progress and milestones to sponsors and business leaders.
  • Providing feedback to enhance our internal journey and enabler processes.

Senior UX Designer

Elsevier
09.2018 - 07.2022
  • Led UX Design on 2 monetizable innovation squads, visioning and validating concepts with lean UX.
  • Acted as a UX lead on Elsevier’s flagship product, collaborating with other project leads to build a research and validation strategy to support V1 launch.
  • Executed a heuristic analysis of our flagship product and used the results to drive feature prioritization with cross-functional stakeholders.
  • Enabled user research by building a pool of 1,000+ research participants from scratch.
  • Maximized system performance, enhancing end-user experience by applying iterative back end development updates.
  • Resolved international self-service UX obstacles through testing and iteration, resulting in a projected revenue increase of $15 million.
  • Monitored emerging UX design and strategy trends and shared them within cross-company guilds.

UX Designer

ROAR For Good
08.2017 - 09.2018
  • Led design review meetings to brainstorm new UX developments through collaborative thinking.
  • Presented UX designs and solutions to senior staff, evangelizing for user-centric design decisions.
  • Applied both qualitative and quantitative analysis techniques to continuously improve end-user experiences.
  • Performed manual testing on UX design elements and complete UX designs, authoring feedback reports for use in future updates.

IOS Developer

Comcast
01.2017 - 08.2017
  • Owned end-to-end design and development of a mobile ticketing app for the Executive Support Team.
  • Gathered and applied stakeholder and user feedback.
  • Integrated existing third-party APIs to shorten development times and add functional interactivity.
  • Followed Apple's Human Interface guidelines to create products aligned with iOS UI norms.
  • Created iterative wireframes for team review using sketches, Balsamiq, and Sketch.
  • Built the app in Swift, QA-ed the design and the code, got the app approved and distributed within Comcast.

Development Apprentice

Tonic Design
09.2015 - 11.2016
  • Completed tickets in JIRA for client- and internal-facing projects.
  • Worked under guidance of experienced software engineers to learn agile best practices and techniques.
  • Acted as a principal QA Engineer on two long term projects for Janssen (Johnson & Johnson).
  • Wrote and executed scripted tests based on stakeholder requirements and user acceptance criteria.

Education

MBA - Strategic Technology And Innovation Management

Drexel University
Philadelphia, PA
08.2022

No Degree - UX Design, Specialization in UI Design

The UX School At CareerFoundry
Remote
10.2018

No Degree - Web Development

New York Code And Design Academy
09.2015

Bachelor of Science - Women's Studies

University of Maryland - College Park
College Park, MD
05.2009

Skills

  • UX strategy
  • Workshop facilitation
  • Wireframing and prototyping
  • Visual design
  • Qualitative research
  • User personas and archetypes
  • User journeys
  • Information architecture
  • Storytelling
  • Stakeholder management
  • Industry Trends
  • Accessibility

Tools

  • Sketch
  • Axure
  • Figma
  • InVision
  • Marvel
  • Balsamiq
  • Omnigraffle
  • Pendo
  • Mural, Miro
  • JIRA

Affiliations

  • 2020 Vice Chair of PhillyCHI
  • Member of Design Thinking PHL
  • Volunteer at Hopeworks Camden
  • Volunteer at Firsthand Philadelphia

Timeline

Senior UX Strategist

Vangaurd
07.2022 - Current

Senior UX Designer

Elsevier
09.2018 - 07.2022

UX Designer

ROAR For Good
08.2017 - 09.2018

IOS Developer

Comcast
01.2017 - 08.2017

Development Apprentice

Tonic Design
09.2015 - 11.2016

MBA - Strategic Technology And Innovation Management

Drexel University

No Degree - UX Design, Specialization in UI Design

The UX School At CareerFoundry

No Degree - Web Development

New York Code And Design Academy

Bachelor of Science - Women's Studies

University of Maryland - College Park

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Christine Cunniff