Christine Dahl
Sioux Falls,SD
Summary
Natural leader experienced in driving great team successes by coaching and motivating associates to increase store sales, operational efficiency and customer satisfaction. Excellent interpersonal skills, to work well with others, in both supervisory and supporting staff roles.
Overview
15
15
years of professional experience
Work History
Customer Experience Manager
The Home Depot 4301
10.2022 - Current
- I work in partnership with the store leadership team on execution of store standards including operational processes, department readiness and a heavy focus on the customer experience.
- Teaching, coaching and training associates on Home Depot policies and procedures with a strong emphasis on safety.
- Communicate priority tasks to associates and monitor completion of daily reporting tasks.
- Ensure store is safely and securely closed at end of day and store appearance is ready for the next day's business,with a closing focus on Sweeny 6 standards.
Sales Associate
Style Encore
08.2022 - Current
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Department Supervisor-Specialty
The Home Depot
07.2022 - 10.2022
- Train, coach and develop associates.
- Responsible for in-stock in department.
- Responsible for on time completion of reports.
- Responsible for assisting customers on sales floor.
- Responsible for merchandising in department.
Department Supervisor-Pro Desk
The Home Depot
03.2021 - 03.2022
- Assisted PASAs in identifying the best Pro accounts to assign, helping them to drive growth with their Pros.
- Ensured PASAs were completing their daily/weekly activities and maintaining their assigned accounts.
- Supported PAs and PASAs in their selling efforts in their selling efforts by providing transactional support.
- Responsible for the merchandising on the front and around the desk and keeping the desk in stock for our pros.
- Maintained area around desk to provide a pleasant and professional shopping experience for our pro customers.
Department Supervisor-Garden
The Home Depot
10.2020 - 03.2021
- Train, coach and develop associates.
- Responsible for in-stock in department.
- Responsible for on time completion of reports.
- Responsible for assisting customers on sales floor.
- Responsible for merchandising in department.
- Ensured the highly seasonal department was set and merchandised for the increase in customer traffic in the spring.
Department Supervisor-Order Fulfillment/Deliveries
The Home Depot
03.2020 - 10.2020
- Ensured all orders were picked on time and staged properly.
- Worked with associates on any issues they had during picking process.
- Made sure all deliveries for the next day were completed, located and walked off with the MOD.
- Made sure staging areas were clean and accurate.
- Completed store to store transfers to complete customer orders when necessary.
- Trained and coached associates in their roles in order to foster their success.
House Cleaner
Self Employed
05.2009 - 04.2020
- Developed rapport with long-term clients, fostering loyalty, trust and generating referrals to new customers seeking quality housecleaning services.
- Responsible for scheduling client appointments and employees to meet the needs of those client appointments.
- Responsible for purchasing supplies and maintaining equipment.
Department Supervisor Hardware
The Home Depot 2805
09.2019 - 03.2020
- Train, coach and develop associates.
- Responsible for in-stock in department.
- Responsible for on time completion of reports.
- Responsible for assisting customers on sales floor.
- Responsible for merchandising in department.
Kitchen Designer
The Home Depot
01.2019 - 09.2019
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Successfully managed multiple concurrent projects while maintaining a high level of organization and prioritization skills.
- Assisted clients in selecting materials, finishes, and appliances for cohesive kitchen design projects.
Education
Associate of Arts - Accounting
Normandale Community College
Minneapolis, MN05.2011
Skills
- Training and Development
- Customer-focused
- Problem Resolution
- Adherence to high customer service standards
- Time Management
Achievements
- Home Depot 2020-Was invited to participate in Advanced Development training.
- Home Depot 2021-Selected as Credit Captain to drive engagement with associates to meet our credit metrics.
- Home Depot 2021-Selected as Holiday Captain to ensure store was set up for success during the Holiday season as we prepared for increased customer traffic. Was responsible for holiday fun activities for store associates and was responsible for successfully planning and executing our store holiday party.
- Home Depot 2022-Selected as VOC Captain to drive associate engagement in our customer service metrics.
- Home Depot 2023-Was selected to travel to another store to successfully help in preparing it for a visit from our Regional Vice President.
Objective
I am seeking a position as an Assistant Store Manager in order to further my career growth with Home Depot. I am ready and excited to take on new responsibilities and to utilize the skills I have learned not only in my 5 year tenure with Home Depot but also from other positions I have held with other companies.
Timeline
Customer Experience Manager
The Home Depot 4301
10.2022 - Current
Sales Associate
Style Encore
08.2022 - Current
Department Supervisor-Specialty
The Home Depot
07.2022 - 10.2022
Department Supervisor-Pro Desk
The Home Depot
03.2021 - 03.2022
Department Supervisor-Garden
The Home Depot
10.2020 - 03.2021
Department Supervisor-Order Fulfillment/Deliveries
The Home Depot
03.2020 - 10.2020
Department Supervisor Hardware
The Home Depot 2805
09.2019 - 03.2020
Kitchen Designer
The Home Depot
01.2019 - 09.2019
House Cleaner
Self Employed
05.2009 - 04.2020
Associate of Arts - Accounting
Normandale Community College
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