Summary
Overview
Work History
Education
Skills
Timeline
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Christine Dailey

Puyallup,WA

Summary

Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume.

Overview

16
16
years of professional experience

Work History

Bar/server Manager

Red Lobster
06.2014 - Current
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Motivated staff to perform at peak efficiency and quality.

Front of House Manager

Applebees
06.2004 - 06.2012
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.

Education

High School Diploma -

Oak Harbor High School
Oak Harbor, WA
06.1993

Skills

  • Training New Hires
  • Staffing and Sales Reporting
  • Restaurant Operation
  • Supply Ordering and Management
  • Staff Scheduling
  • Front of House Management
  • Performance Improvement
  • Employee Development

Timeline

Bar/server Manager

Red Lobster
06.2014 - Current

Front of House Manager

Applebees
06.2004 - 06.2012

High School Diploma -

Oak Harbor High School

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Christine Dailey