Christine Davis
New Castle,DE
Summary
Gifted professional skilled in resolving issues and driving growth. Committed to providing remarkable service and understanding corporate branding. Experienced in driving brand recognition for major hotel chains.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Hyatt Place (Onix Hospitality)
Wilmington, DE
03.2023 - Current
- Provided staff with guidance, support, recognition, and motivation to foster a positive work environment.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Handled guest complaints professionally and efficiently.
- Managed budgeting processes including forecasting revenues and expenses for the hotel.
- Administered new hire paperwork and maintained employee files.
- Inspected property on a recurring basis, promptly addressing any identified maintenance problems within interior and exterior spaces.
- Managed labor and property expenses to achieve maximum flow-thru to bottom line.
Task Force General Manager
ML Hospitality Solutions
Wilmington, DE
01.2023 - 03.2023
- Acted as Interim General Manager for Staybridge Brand in Overbrook Terrace, IL
- Managed budgeting processes including forecasting revenues and expenses for the hotel.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Monitored customer feedback surveys and took appropriate action based on results.
- Managed labor and property expenses to achieve maximum flow-thru to bottom line.
General Manager
Fairfield Inn & Suites
Willow Grove, PA
11.2022 - 01.2023
- Implemented Marriott Brand Standards across all departments by establishing necessary systems
- Participated in a comprehensive training program that focused on enhancing interpersonal skills and service recovery abilities for front desk positions.
- Raised Housekeeping and Recommendation Guest ratings from 27% and 34% to 72% and 86% YTD through individual coaching on surpassing standards
- Worked directly with Director of Sales and Revenue Manager to assess and set rates for upcoming weeks
- Currently working toward acquiring Marriott General Manager Certification.
- Managed budgeting processes including forecasting revenues and expenses for the hotel.
- Developed strategic plans for increasing occupancy rates and improving overall profitability.
General Manager
Candlewood Suites
Newark, DE
12.2021 - 10.2022
- Achieved substantial growth in key metrics at an underperforming property resulting in increased LTR of 98.91 YTD, and impressive ADR jump from 72.6 to 104 for a midsize hotel with only twenty-three associates.
- Monthly P&L Critique and Budgeting Meeting
- Increased GOP by 12% by monitoring and meeting with department heads to control spending.
- Managed labor and property expenses to achieve maximum flow-thru to bottom line.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
General Manager/Sales
Comfort Inn and Suites Glen Mills
Philadelphia
03.2018 - 11.2021
- Initiated role of Sales Director and supported GM in managing revenue, reputation, budgets and SOPs
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Night Auditor
Brandywine Valley Inn Surestay Plus
Wilmington, DE
12.2017 - 04.2018
- Managed and monitored front desk operations, ensuring compliance with policies and procedures.
- Prepared daily financial reports to ensure accurate account balances
- Processed payments for all guest transactions accurately and efficiently.
- Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
- Maintained customer accounts by tracking and recording account activity.
Acting GM, Sales, Front Desk
Baymont Inn and Suites
Newark, DE
02.2017 - 12.2017
- Implemented strategies to stabilize GM position at transitioning property
- After being moved from their sister Marriott property as a front desk agent, I quickly assumed the duties of a General Manager
- General Administrative Support
- Assist Director of Sales/ GM with leads, procuring sales
- Sat in on Weekly Brand Revenue calls to learn more of the Rate Strategies
- Prepared client Proposals and Contracts
- Executed Banquet Event Orders
- Monitored and managed property's Social Media Pages.
Acting General Manager/Sales Manager
Econo Lodge/Motel 6
Newark, DE
02.2012 - 10.2015
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Ensured compliance with local regulations related to health and safety standards or licensing laws.
- Ordered and maintained Brand Compliance
- Successfully monitored and supervised the entire rebranding process.
Assistant General Manager/ Front Desk
Sleep Inn
Newark, DE
10.2007 - 03.2013
- Progressed from Laundry Attendant to mastering all back-of-house responsibilities, culminating in appointment as Front Desk Agent at the end of first year.
- Demonstrated multitasking ability by seamlessly managing several duties at the hotel's front desk
- Assisted the General Manager in various areas such as hiring procedures, brand conformity checks, financial statement analysis, and administrative tasks
Education
Psychology -
Maryland Online Studies
01.2005
Fire Science -
Maryland Fire and Rescue Institute
01.2002
Skills
- Team leadership strength
- Employee Relations
- Business operations knowledge
- Training and development skill
- Employee Scheduling
- Procurement
- Human Resources
- Customer Retention
- Financial Reporting
- Sales Techniques
- Budget Control
- Process Improvements
- Budgeting and cost control
- Customer Relationship Management (CRM)
- Staff Development
- Food safety and sanitation
- Resource Allocation
- Menu development
- Marketing initiatives
- Staff Management
- Sales Forecasting
- Operations Management
Certification
- Servesafe, TIPS, certified Pool operator, General Manager Certification for Choice, Marriott, and IHG Brands
Timeline
Assistant General Manager
Hyatt Place (Onix Hospitality)
03.2023 - Current
Task Force General Manager
ML Hospitality Solutions
01.2023 - 03.2023
General Manager
Fairfield Inn & Suites
11.2022 - 01.2023
General Manager
Candlewood Suites
12.2021 - 10.2022
General Manager/Sales
Comfort Inn and Suites Glen Mills
03.2018 - 11.2021
Night Auditor
Brandywine Valley Inn Surestay Plus
12.2017 - 04.2018
Acting GM, Sales, Front Desk
Baymont Inn and Suites
02.2017 - 12.2017
Acting General Manager/Sales Manager
Econo Lodge/Motel 6
02.2012 - 10.2015
Assistant General Manager/ Front Desk
Sleep Inn
10.2007 - 03.2013
Psychology -
Maryland Online Studies
Fire Science -
Maryland Fire and Rescue Institute
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