Night Auditor
Microtel Inn & Suites by Wyndham
08.2022 - Current
Christine Day
Hotel
Tomah,WI
Timeline
Night Auditor
Quality Inn & Suites by Wyndham
04.2017 - 01.2022
TLE Service Writer
Walmart
01.2015 - 03.2017
Work History
Night Auditor
Microtel Inn & Suites by Wyndham
Tomah, WI
08.2022 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Generated and printed daily financial reports to track hotel performance.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Night Auditor
Quality Inn & Suites by Wyndham
Wisconsin Dells, WI
04.2017 - 01.2022
- Monitored security cameras and conducted regular walk-throughs to ensure property security.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Updated guest accounts and processed payments accurately, safeguarding financial integrity.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Trained new night auditors in audit procedures and customer service practices, enhancing team capability.
- Conducted nightly audits to ensure financial accuracy, promoting transparency and trust.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Handled emergency situations calmly and effectively, ensuring guest safety and minimizing disruptions.
- Developed and maintained positive relationships with guests for satisfaction.
- Monitored staff performance and provided feedback and guidance.
- Implemented marketing and promotional initiatives to increase occupancy.
TLE Service Writer
Walmart
Tomah, WI
01.2015 - 03.2017
- Increased repeat business through exceptional customer service and follow-up communications.
- Managed work orders, ensuring proper documentation and clear communication between departments.
- Conducted regular performance evaluations, identifying areas for growth and development within staff members.
- Optimized workflow processes through effective delegation of tasks among team members.
- Maintained up-to-date knowledge of industry trends, facilitating informed recommendations to clients.
- Organized inventory management systems for efficient tracking and reordering of necessary supplies or parts.
- Prioritized complex repair projects effectively, maximizing technician utilization rates without compromising on quality.
- Collaborated closely with sales representatives on warranty claims processing, resulting in smoother transactions for customers.
- Streamlined service processes for increased efficiency and reduced wait times.
- Implemented quality control measures to minimize rework and improve overall service standards.
- Developed strong relationships with vendors, negotiating cost-effective parts pricing for the company.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Punctual and dependable
- Resolving issues
- Teamwork and collaboration
- Decision-making
- Guest services
- Office supervision
- Account balancing
- Staff training
- Financial management
- Account reconciliation
- Complaint resolution
- Inventory oversight
- Accounting principles
- Bank reconciliation
- Training and mentoring
- Oral and written communications
- Property management systems
- Payment processing
- Cash handling
- Detail-oriented
Overview
11
11
years of professional experience
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.