Christine DeChiara
Pensacola
Summary
Proven hospitality expert with a strong foundation in dining customer service and safe food handling, honed at Tailwind Concessions and other establishments. Excelled in building customer relationships and enhancing guest experiences, leading to a significant increase in referrals. Skilled in multitasking and organization, ensuring high standards of food safety and service excellence.
Overview
20
20
years of professional experience
Work History
Server/Bartender
Tailwind Concessions
05.2023 - 10.2024
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Owner
Cascading Fountains
01.2005 - 01.2021
- Established foundational processes for business operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Server/Bartender
El Vaquero Tapas Bar and Restaurant
04.2008 - 09.2014
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served food and beverages promptly with focused attention to customer needs.
Skills
- Team member support
- Dining customer service
- Server training
- Safe food handling
- Point of sale operation
- Guest relations management
- Multitasking and organization
- High volume dining
- Customer service
- Hospitality service expertise
- Beverage preparation
- Food safety practices
Timeline
Server/Bartender
Tailwind Concessions
05.2023 - 10.2024
Server/Bartender
El Vaquero Tapas Bar and Restaurant
04.2008 - 09.2014
Owner
Cascading Fountains
01.2005 - 01.2021
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