Hi, I’m
Christine Deeds
Customer Service / Sales
South Bend,IN
Summary
Experienced Optician with over 25 years of experience in optics. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Able to multi-task and keep up in a fast paced environment and keep a positive attitude in stressful situations.
Overview
26
years of professional experience
1
Certification
Work History
Avis Budget Group
Customer Service Representative
05.2021 - 09.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details. Capitalized on up-sell opportunities.
- Cultivated customer loyalty, promoted repeat business and improved sales. Consistently top sales associate.
- Delivered exceptional customer service to every customer and increased sales over 15%.
- Trained new personnel regarding company operations, policies and services
- Trained staff on operating procedures and company services
- Offered advice and assistance to customers, paying attention to special needs or wants
Sam's Club
Optical Manager
04.2017 - 04.2019
Job overview
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Managed quality assurance program including on site evaluations, internal audits and monthly reports.
- Coordinated daily, weekly and monthly goal sheet to engage with all optical team to be aware and motivated to reach and exceed expected goal from previous year. Increased sales over 20% first year.
Midwest Eye Consultants
Office Manager
09.2015 - 07.2017
Job overview
- Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Solved problems timely and effectively, ensuring customer satisfaction.
Stanton Optical
Optical Store Manager
08.2007 - 08.2015
Job overview
- Managed 13 plus team members and up to 4 doctors, resulting in approximate $1 million increase in course of my leadership.
- Managed, trained and motivated new managers and assistant managers to relocate and open new locations for the growing company.
- Supported regulatory compliance by overseeing all audits to verify protocol adherences.
- Served instrumental role in organizational transformation and implementation and participated in over 25 additional new locations .
Smoke Family Vision
ABO Certified Optician
02.1997 - 08.2007
Job overview
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers. Increased sales every year. Was cross trained in all areas of office.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping. Verification of insurance benefits and billing insurances.
Education
Mishawaka High SchoolMishawaka, IN
High School Diploma
Skills
- Insurance approvals
- Patient testing
- Verifying prescriptions
- Outpatient care
- Staff supervision
- Staff training
- Sales Experience
- Trouble shooting and resolution
Certification
American Board of Optometric Certification (ABOC)
Timeline
Customer Service Representative
Avis Budget Group
05.2021 - 09.2022
Optical Manager
Sam's Club
04.2017 - 04.2019
Office Manager
Midwest Eye Consultants
09.2015 - 07.2017
Optical Store Manager
Stanton Optical
08.2007 - 08.2015
ABO Certified Optician
Smoke Family Vision
02.1997 - 08.2007
Mishawaka High School
High School Diploma
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