Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Christine DeFord

Nottingham,United States

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Senior Trade Compliance Specialist, TCO

Smiths Detection
09.2015 - 08.2025
  • United States Certified Export Compliance Officer (USECO)
  • Empowered Official
  • Technology Control Officer
  • Responsible for product classifications under the EAR & ITAR
  • Reviewed photos, drawings, commercial invoices and bill of materials to determine country of origin
  • Prepared USMCA form and Certificates of Origins
  • Comply daily with all U.S export regulations to ensure product is exported following all Department of Commerce & State Department rules & regulations
  • File export license as needed for Department of Commerce and the State Department
  • Perform new hire training as well as other specialized training for new & existing employees
  • Maintain classification for all items in Global Trade Services (GTS)
  • Research custom notices, pay invoices for bonds, ITAR registration, urgent issues as they arise.
  • Review GTS holds daily including blocked orders, sanctioned parties & embargo holds
  • Served as subject matter expert by advising sourcing, procurement, supply chain and management on the new tariff changes and the effect it has directly on import duties and taxes paid as well as US Customs and Border Protection Regulations (CBP).
  • Reviewed audit and monitoring reports related to import and export activities.
  • Prepared monthly reports for CEO and Government Security Board.
  • Prepared documentation and records for upcoming audits and inspections.
  • Updated import spreadsheets with latest data to enhance strategic planning, due to current tariff changes daily to assist procurement, sourcing and supply chain teams.
  • Maintained up-to-date knowledge of US Trade applicable laws and regulations-Section 301, TSCSA, ADD/CVD, etc.
  • Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
  • Helped create training programs to handle system-wide issues and maintain compliance.
  • Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
  • Assisted with development of compliance procedures, objectives and strategies
  • Identified gaps in existing compliance processes and recommended updates.
  • Conducted periodic compliance audits and reviews to identify areas of improvement.
  • Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.

Customer Support Analyst

Smiths Detection
09.2014 - 09.2015
  • Partnered with sales, operations and field service teams to coordinate solutions.
  • Managed fast-paced call center work to assist high volume of over 500 customers using multiple internal databases and systems.
  • Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.

Education

Bachelor of Science Degree - Business Administration: Concentration in Management

University of Baltimore
Baltimore, MD

Skills

  • Internal auditing
  • Compliance monitoring & oversight
  • Project management
  • Information security
  • Documentation & Reporting skills
  • Operations support

Awards

Smiths Excellence Runner Up May 2024 for Employee Engagement Committee Projects, Smiths Excellence Division Award Winner 2019 & 2018 for work done on the Smiths Way Team & Smiths Mission Zero Team, Momentum Award received:, March 2022: My Say Priority task team reviewing employee surveys to present to senior leadership, February 2022: Focus on internal customers & new hiring training for 117 employees remotely, June 2021: Reduced the amount of manual commercial invoices from 100 monthly to zero monthly, June 2018, 2020-2024: Part of employee engagement team for Smiths Day planning

Timeline

Senior Trade Compliance Specialist, TCO

Smiths Detection
09.2015 - 08.2025

Customer Support Analyst

Smiths Detection
09.2014 - 09.2015

Bachelor of Science Degree - Business Administration: Concentration in Management

University of Baltimore