Christine DeLaGarza
Corpus Christi,TX
Summary
Blending educational experience and leadership in both education and business environments. Established experience as an Account Manager, Customer Experience Manager, and Account Executive with K12 software solutions, operational efficiencies, and instructional coaching/design. Dedicated to assessing and addressing the needs of K12 partners to provide skilled expertise in efficiency, performance, and growth. Bringing experience and expertise to forward company goals, objectives, and increase business opportunities by connecting with partners for excellence and success.
Overview
7
7
years of professional experience
Work History
Account Manager/CXM
Education Advanced, Inc.
08.2022 - Current
- Manage diverse portfolio of 80+ accounts, ensuring timely communication, product onboarding, client satisfaction.
- Lead internal and external onboarding for product implementation to maintain client satisfaction and increase client retention rate (CRR) by 15%.
- Attend conferences to network, generate leads, foster product understanding and growth, develop industry connections.
- Collaborate with internal stakeholders to identify and drive expansion and upsell opportunities.
- Author thought leadership content for educational sector - aligning educational goals with business objectives.
Account Executive
Education Advanced, Inc
07.2021 - 07.2022
- Prospected new territory and book of business with over 120+ accounts through networking, cold calling, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Maximized EAI business model throughout sales process to increase selling opportunities by forecasting and mapping resources to high value opportunities.
- Increased profitability and pipeline development by leveraging diverse marketing channels and sales strategies.
Administrator for Academics & Accountability
Richard King High School, Corpus Christi ISD
07.2017 - 06.2021
- Oversaw Academics and Instruction for student population of 1200+, including - State-Testing, Curriculum adoption and integration, Data Analytics.
- Classroom Instruction, Campus Instructional Coach/Mentor, Teacher Professional Development with staff of over 100+, Campus Leader, PLC Leader, Curriculum development
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Streamlined office operations by implementing efficient administrative systems and procedures.
Trainer of Trainers
Corpus Christi Independent School District
- Mentored new hires 15-20+, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
Instructional Technology Facilitator
CCISD
- Designed course materials and supported implementation.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Planned and monitored implementation of technology based learning programs.
- Enhanced student learning by incorporating instructional technology into curriculum design and delivery.
Education
Ph.D. - Curriculum And Instruction
Texas A&M University - Corpus Christi
TexasMaster of Arts - Rhetoric And Composition
Texas A&M University - Corpus Christi
TexasBachelor of Arts - English, Texas
Texas A&M University - Corpus Christi
TexasSkills
- Sales: Proficient with CRM tools to forecast and strategize pipeline development based on data analytics Generate significant revenue with goal of increasing and accelerating sales through strategic, relationship-based selling Successfully meet revenue SaaS product targets selling to a variety of decision-makers in K-12 space
- Customer Success: Proficient with CRM tools to identify customer engagement, expansion opportunities, renewal opportunities with product upsells/cross-sales, and guide implementation process
- Training and Onboarding
- Team Recruiting and Hiring
- Project Management
- Customer Retention
- Social Media Marketing
- Excellent Verbal and Written Communication Skills
Timeline
Account Manager/CXM
Education Advanced, Inc.
08.2022 - Current
Account Executive
Education Advanced, Inc
07.2021 - 07.2022
Administrator for Academics & Accountability
Richard King High School, Corpus Christi ISD
07.2017 - 06.2021
Trainer of Trainers
Corpus Christi Independent School District
Instructional Technology Facilitator
CCISD
Ph.D. - Curriculum And Instruction
Texas A&M University - Corpus Christi
Master of Arts - Rhetoric And Composition
Texas A&M University - Corpus Christi
Bachelor of Arts - English, Texas
Texas A&M University - Corpus Christi
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