Christine Delap

Authorization Specialist

Radiology Regional Center

02.2000 - Current

Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
Assisted in training new team members on company policies and procedures for handling authorization requests.
Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
Demonstrated adaptability with changing insurance requirements, maintaining up-to-date knowledge through continuous education efforts.
Motivated and encouraged staff to enhance productivity and meet demanding internal and customer targets.
Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
Trained staff on current eligibility requirements and policies.
Contributed to revenue growth by identifying opportunities for additional services requiring authorization within the organization.
Evaluated trends in authorization denials to identify areas for improvement in both internal processes and external communications with payers.
Enhanced departmental efficiency with thorough knowledge of insurance guidelines and medical terminology.
Prevented delays in care delivery by proactively identifying potential issues during the pre-authorization process and seeking clarification from providers when needed.