Summary
Overview
Work History
Education
Skills
Timeline
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Christine Detloff

Magnolia ,TX

Summary

I have been in customer service for 25 years. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

16
16
years of professional experience

Work History

Operations Manager

Pinch A Penny Pool Patio Spa
Magnolia , TX
02.2023 - 07.2024
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Created detailed reports on the performance of individual departments within operations.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Addressed customer concerns with suitable solutions.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Responded to information requests from superiors, providing specific documentation.
  • Presented performance and productivity reports to supervisors.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Managed scheduling, training and inventory control.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Ordered new parts or accessories for vehicles when required.
  • Developed and implemented policies and procedures for fleet management.
  • Analyzed data from GPS tracking systems to identify areas of improvement in fleet operations.
  • Created reports on vehicle performance metrics such as mileage and fuel efficiency.
  • Scheduled preventive maintenance services for the entire fleet.
  • Reviewed invoices from vendors prior to payment processing.
  • Conducted training sessions to educate staff on safe driving practices.
  • Organized regular inspections of all motor vehicles to ensure safety compliance.
  • Collaborated with internal departments on routing planning solutions.
  • Provided guidance and direction to team members while ensuring their goals are met.
  • Monitored fuel consumption, vehicle maintenance costs, and other operational expenses.
  • Resolved customer complaints regarding quality of service provided by drivers.
  • Investigated any accidents involving company-owned vehicles promptly.
  • Coordinated with vendors for repair and servicing of vehicles as needed.
  • Maintained records of vehicle insurance, registration, licensing, repairs.
  • Supervised driver information, including estimated time of arrival and planned time of arrival, which helped in all delivery scheduling.
  • Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
  • Identified issues with work vehicles and put in maintenance requests with shop department.
  • Developed emergency response plans for vehicle breakdowns and accidents to minimize downtime.
  • Implemented GPS and telematics systems to monitor vehicle locations and driver behavior, enhancing fleet efficiency.
  • Developed and managed the fleet budget, including forecasting and tracking expenses.
  • Managed insurance policies and claims for the fleet, minimizing risks and financial exposure.
  • Managed vendor relationships for vehicle procurement, maintenance, and repair services, negotiating contracts to secure favorable terms.
  • Analyzed route efficiency and implemented changes to reduce fuel consumption and improve delivery times.
  • Oversaw day-to-day operations of the service staff, assigning tasks as needed.
  • Maintained accurate records of employee attendance and absences.
  • Resolved escalated customer complaints in a professional manner.
  • Provided ongoing training and coaching of team members on customer service best practices.
  • Reviewed daily operations to ensure compliance with company standards.
  • Implemented strategies to improve customer experience by enhancing product knowledge among employees.
  • Monitored inventory levels of supplies needed for efficient operation of the department.
  • Collaborated with other departments to coordinate activities related to customer service initiatives.
  • Developed and implemented new customer service policies for the department.
  • Coordinated with vendors to ensure timely delivery of products or services.
  • Analyzed customer feedback surveys to identify areas for improvement in service delivery.
  • Created reports to track customer satisfaction ratings, response times, and other key indicators of success.
  • Responded promptly to inquiries from customers regarding their orders or issues they may have encountered.
  • Addressed customer problems quickly and according to service standards.
  • Provided guidance, support, and mentorship to new hires during onboarding processes.
  • Resolved conflicts between team members in a timely manner, utilizing problem-solving techniques.
  • Supervised staff performing daily activities.
  • Interviewed, hired and trained new employees.
  • Arranged and managed contracts with numerous vendors.
  • Suggested various operational strategies to increase productivity.
  • Coordinated with other departments to ensure seamless project integration and timely completion of objectives.
  • Partnered with upper management and HR to identify effective resolutions for employee relations issues.
  • Reviewed candidate resumes and scheduled and interviewed potential new hires.
  • Analyzed business performance data to identify areas of strength and improve areas of weakness.
  • Led regular team meetings to communicate current business trends and relevant updates.
  • Monitored inventory levels and placed orders to restock shelves.
  • Implemented efficient systems for tracking stock movement.
  • Performed regular price checks to ensure competitive pricing.
  • Planned special promotions or discounts based on market trends.
  • Created weekly work schedules for store personnel.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Updated and maintained store signage and displays.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Pool Maintenance Technician

Pool Tech
Conroe, TX
12.2018 - 11.2023
  • Added chemicals to adjust chlorine levels according to health department regulations.
  • Replaced worn out parts like seals, gaskets or valves with new ones.
  • Scrubbed walls, steps and other surfaces with brushes and cleaning solutions as needed.
  • Performed chemical tests to ensure proper balance of pH levels in the pool water.
  • Repaired leaks in plumbing lines or pool liners as necessary.
  • Inspected all pool components for damage or wear and tear on a regular basis.
  • Maintained records related to water chemistry readings, pump run times.
  • Inspected hoses, fittings and other accessories for signs of leakage or corrosion.
  • Cleaned and maintained pool filter systems, pumps, and chlorinators on a daily basis.
  • Assisted customers with questions regarding maintenance of their swimming pools.
  • Vacuumed pools using manual or automatic vacuum systems.
  • Visually inspected tiles around the perimeter of the pool for cracks or discoloration.
  • Backwashed filters when necessary in order to remove dirt particles from them.
  • Installed new parts such as pumps, motors or timers when required.
  • Removed debris from the surface of the pool using nets or skimmers.
  • Performed minor repairs on equipment such as replacing filters, o-rings and gaskets.
  • Monitored temperature levels in order to maintain comfortable swimming conditions.
  • Provided advice on how to keep their swimming pools clean and safe for use.
  • Managed travel and service time effectively, avoided over-scheduling and committed to on-time arrival for customer service.
  • Maintained expert knowledge of in-ground and above-ground residential, educational, and commercial pools to optimize customer service.
  • Trained and supervised new pool-cleaning staff in safe and productive services that generated satisfied and loyal customers.
  • Inspected, cleaned and maintained company vehicles, cleaning and servicing equipment and work areas.
  • Documented work performed for specific customers for accurate billing and follow-up support.
  • Built loyal clientele, with callback when future support was required.
  • Completed seasonal shutdown of pools by draining, covering and storing equipment.

Overnight Support Manager

Walmart
Cypress, TX
10.2013 - 10.2018
  • Maintained security systems by conducting routine checks of all access points throughout the facility.
  • Ensured accurate documentation of inventory levels in accordance with company requirements.
  • Resolved conflicts between coworkers in a timely manner while maintaining a professional attitude.
  • Coordinated with other departments to ensure smooth operations during overnight shifts.
  • Adjusted staffing levels according to demand throughout the night while staying within budget constraints.
  • Collaborated with vendors to coordinate delivery schedules for supplies arriving after-hours.
  • Assessed staffing needs based on volume projections for the night shift.
  • Provided support services such as cashiering or stocking shelves when necessary during busy periods.
  • Created reports summarizing nightly activity including sales figures, employee attendance records, and inventory updates.
  • Reviewed time sheets submitted by employees at the end of each shift for accuracy.
  • Communicated regularly with managers from other shifts regarding current events or changes in policy.
  • Responded quickly to emergency situations such as power outages or equipment malfunctions.
  • Analyzed sales data from previous nights to identify trends and recommend adjustments for improved performance.
  • Performed regular maintenance checks on equipment to ensure safe operation during overnight hours.
  • Developed strategies for improving team productivity and efficiency through effective communication techniques.
  • Managed and supervised the night shift staff, ensuring they were following company policies and procedures.
  • Conducted daily shift meetings to review tasks and goals for the evening.
  • Monitored all incoming orders, ensured accuracy of order details, and managed customer complaints or requests.
  • Provided training and coaching to employees on safety protocols, customer service standards, and operational processes.
  • Hired team members and trained in collaborative team environment.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Oversaw general upkeep of public areas and restrooms.
  • Promoted teamwork and quality service through communication and coordination with other departments.
  • Oversaw night audit function and preparation of daily financial reports.
  • Secured building and walked grounds, fostering health and safety of employees and guests.
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • Established friendly relationships with regular guests, members and residents.
  • Communicated with management via email or phone message to report issues needing attention.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Assigned work and monitored performance of project personnel.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Overnight Lieutenant Security Guard

Wackenhut Security
Tyler , TX
11.2008 - 08.2013
  • Administered first aid when necessary in accordance with training guidelines.
  • Provided escorts for employees entering and exiting the building after hours.
  • Identified potential security risks and recommended corrective actions.
  • Investigated suspicious activity and reported findings to management.
  • Observed surveillance cameras for any suspicious activity or intruders.
  • Issued visitor badges and access cards to authorized personnel.
  • Assisted with searches of personnel, vehicles, packages.
  • Enforced safety regulations and monitored access control points.
  • Conducted daily security patrols of assigned areas.
  • Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
  • Interacted with law enforcement officials to report incidents or violations of laws and regulations.
  • Reviewed security logs to ensure proper documentation was maintained.
  • Completed incident reports regarding violations of policies or procedures.
  • Provided customer service assistance to staff and visitors in a professional manner.
  • Responded to alarms, emergencies, and disturbances.
  • Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained high levels of alertness throughout shifts.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Identified suspicious activity to determine appropriate response.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.

Education

Bachelor of Science - Business Managment And Entrepreneurship

University of Phoenix
Tempe, AZ
05-2017

Skills

  • Performance monitoring
  • Data Analysis
  • Customer Service
  • Program Administration
  • Business Development
  • Labor Relations
  • Document Control
  • Customer Retention
  • Inventory Management
  • Organizational Management
  • High-pressure environments
  • Client Relationships
  • MS Office
  • Decision-Making

Timeline

Operations Manager

Pinch A Penny Pool Patio Spa
02.2023 - 07.2024

Pool Maintenance Technician

Pool Tech
12.2018 - 11.2023

Overnight Support Manager

Walmart
10.2013 - 10.2018

Overnight Lieutenant Security Guard

Wackenhut Security
11.2008 - 08.2013

Bachelor of Science - Business Managment And Entrepreneurship

University of Phoenix

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Christine Detloff