Christine Diaz

Empowering Sales Support agents to set, achieve, and exceed new sales targets.
• Monitored calls as well as sales metrics, and provided coaching to implement an effective client call flow 74% adherence rate.
• Conducted side by side call monitoring to provide live support during the sales process with a success rate of 70%.
• Closely monitor and analyze key performance indicators, implementing effective action plans to enhance performance.
• Developed engaging PowerPoint presentations to effectively address common call drivers and provide assistance.
• Effectively managed my schedule to meet and attend all remote meeting requirements 100% of the time.
• Developed service aides to equip agents with the necessary tools needed to reduce call time by 21%.
• Captured feedback from attendees and successfully conducted quality assurance reviews, resulting in a 95% positive rating.
• Revamped sales scripts in order to optimize team's productivity, leading to an 18% improvement in product sales.

• Accomplished multiple tasks within established timeframes.

• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Handled confidential and sensitive information with discretion and tact.
• Supplied standard and certified payroll within 72 hours weekly for 75 plus Union Operators
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Worked with senior management to initiate new projects and assist in various processes.
• Handled logistics, permits and travel arrangements for meeting and event planning for owners, president and executive vice president.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
• Volunteered to help with special projects of varying degrees of complexity.
• Used QuickBooks to produce monthly invoices, reports, and other deliverables.
• Updated and maintained confidential databases and records.
• Created and managed office systems to efficiently deal with documentation.