Christine Diaz
Colorado Springs,CO
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level remote customer service position. Ready to help team achieve company goals. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Business Owner/Administrative Manager
Independent Pest Control
11.2007 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Trained, motivated and managed employees to perform daily business functions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Executive Assistant/Customer Service
Reflections Advertising
02.2007 - 02.2010
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports, and presentations.
- Filed paperwork and organized computer-based information.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
Education
High School Diploma -
Lakewood High School
Lakewood, OHSkills
- Customer Service
- Business Administration
- Financial Management
- Staffing Oversight
- Business Marketing
- Start-Up Operations
- Customer Retention
Timeline
Business Owner/Administrative Manager
Independent Pest Control
11.2007 - Current
Executive Assistant/Customer Service
Reflections Advertising
02.2007 - 02.2010
High School Diploma -
Lakewood High School
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