Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Christine Diaz

Houston,TX

Summary

Friendly Dental Receptionist dedicated to greeting every patient with smile and running front desk day-to-day operations smoothly. Strengths include handling insurance claims, managing multi-line phone systems and addressing patients' concerns.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Dental Receptionist

M Dental Aliana
Richmond , Tx
10.2021 - Current
  • Front Desk check-in and check-out.
  • Insurance verification.
  • Answering incoming calls.
  • Sending dental claims to insurance companies.
  • Treatment Coordinator
  • Managing Social Media Accounts.
  • Back-office help: cleaning out the rooms and helping with instruments when needed.
  • Ordering office supplies as needed.
  • Confirm appointments with patients via phone or email.
  • Perform basic accounting tasks, such as taking patient payments and preparing billing statements.
  • Ensure the reception area is maintained and professional in appearance.
  • Open Dental Software

Front Desk Receptionist

Sweetwater OBGYN
Sugar Land, TX
05.2015 - 09.2021
  • Provided customer service to patients including answering questions about treatments or services offered by the practice.
  • Greeted patients, verified insurance information and collected copays.
  • Maintained a clean reception area by restocking supplies, cleaning furniture surfaces and vacuuming carpets.
  • Front desk check-in/check-out for seven providers.
  • Answering Multiple Phone Lines.
  • Eclinical Software
  • Scheduling for multiple doctors.
  • Handling all incoming and outgoing medical records.
  • Insurance Verification.
  • Daily balancing of payments collected.
  • Checking nurses' voicemails.
  • Scanning, Filing, Faxing

Office Administrator/ Shipping & Logistics

Luminess Air
Stafford , Tx
03.2009 - 06.2013
  • Ordering and maintaining inventory.
  • Answering multiple phone lines.
  • OMS, Microsoft Word, Excel.
  • Maintenance of Shipping and Receiving.
  • Printing and downloading daily orders.
  • Quality Control Testing.
  • Filing, faxing, and scheduling company meetings.

Education

Medical Records Billing And Coding -

National Institute of Technology
Houston, TX
01-2006

High School Diploma -

George Bush High School
Richmond, TX
05-2004

Skills

  • Dental staff support
  • Patient Flow Management
  • HIPAA Compliance
  • Administrative Support
  • Phone and Email Etiquette
  • Knowledge of dental terminology
  • Data Entry
  • Office Opening and Closing
  • Payment Processing
  • Electronic Practice Management (EPM)
  • Patient Scheduling
  • Insurance Verification
  • Team Collaboration
  • Front Office Lead
  • Accounts Receivable

Certification

  • CPR Certified

Languages

English
Professional
Spanish
Professional

Timeline

Dental Receptionist

M Dental Aliana
10.2021 - Current

Front Desk Receptionist

Sweetwater OBGYN
05.2015 - 09.2021

Office Administrator/ Shipping & Logistics

Luminess Air
03.2009 - 06.2013

Medical Records Billing And Coding -

National Institute of Technology

High School Diploma -

George Bush High School

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Christine Diaz