Christine DiFederico
Southbridge,MA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Esthetician /Front Desk Receptionist
Village Styles Salon & Spa
Sturbridge, Massachusetts
07.2014 - 04.2017
- Completed procedures to remove pore blockages and unsightly blackheads.
- Learned new techniques and complete chemical peel processes.
- Relaxed clients with facial and body massages, aromatherapy and soothing environments.
- Evaluate clients overall skin and target skin care needs while recommending appropriate products.
- Greeted clients upon arrival to spa and provided information about services offered.
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
- Demonstrated proper use of all products to ensure client satisfaction with results.
- Set up patient rooms and sterilized equipment.
- Designed customized facial and body treatments meeting individual client needs.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
- Kept detailed records of client preferences, skin and products to provide seamless service.
- Built positive client relationships and guided clients through treatments.
Fruit Designer
Edible Arrangements
Spencer , MA
09.2009 - 01.2012
- Acquired new skills to support team and further accommodate customer needs.
- Observed food safety and sanitation protocols to reduce germ spread.
- Maintained cleanliness of work area throughout the day by washing down surfaces regularly between projects.
- Monitored temperature of refrigerators used to store perishable items such as berries or melons prior to use in projects.
- Researched current trends in food presentation techniques to inform creative designs.
- Planned ahead by ordering speciality items such as chocolate-covered strawberries or other specialty items if needed for a particular project.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Monitored temperatures of prepared food and cold-storage areas.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Maintained cleanliness and organization of kitchen equipment and utensils.
- Monitored inventory to keep adequate stock of food items and supplies.
- Stored food in designated containers and storage areas to prevent spoilage.
- Communicated with clients to understand their needs and preferences regarding the design of their edible arrangements.
- Received food orders from individuals and explained offerings.
- Worked overtime when necessary during peak periods such as holidays or special occasions.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
Cashier/Clothing Sales Associate
Walmart
Sturbridge, Massachusetts
06.2006 - 08.2009
- Collected payments and provided accurate change.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Welcomed customers, offering assistance to help find store items.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Discounted purchases by scanning and redeeming coupons.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed sales transactions to prevent long customer wait times.
- Stocked shelves with merchandise when needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered phone calls to assist customers with questions and orders.
- Ensured compliance with all safety regulations within the store environment.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Southbridge High School
Southbridge, MA06-2006
Skills
- Guest services expertise
- Spa treatment services expert
- Spa retail sales
- Airbrush makeup artistry
- Radiofrequency skin tightening
- Extractions and pore cleansing
- Customized skincare plans
- Customer consultation
- Aromatherapy
- Moisturizing techniques
- Sensitive skin care
- Skin analysis expertise
- Body hair removal
- Skincare treatments
- Scheduling
- Greeting and seating clients
- Multi-line phone system operation
- Front desk operations
- Reception desk management
- Calendar management
- Telephone skills
- Service-oriented mindset
- Organization skills
- Data entry
- Time management
- Document management
- Customer and client relations
- Phone etiquette
- Positive and professional
Languages
English
Professional
Certification
- Esthetician
Affiliations
- I enjoy making homemade bath products! From bath bombs to face masks and shower steamers.
- Spending time with my children and playing board games.
- Reading mystery books
- Playing guitar in my spare time.
References
References available upon request.
Timeline
Esthetician /Front Desk Receptionist
Village Styles Salon & Spa
07.2014 - 04.2017
Fruit Designer
Edible Arrangements
09.2009 - 01.2012
Cashier/Clothing Sales Associate
Walmart
06.2006 - 08.2009
- Esthetician
High School Diploma -
Southbridge High School
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